Enterprise Customer Relationship Manager
Enterprise Customer Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
About The Role:
We are looking for an experienced Enterprise Customer Relationship Manager (ECRM) to join our postSales Enterprise team. The ECRM will cultivate and manage customer relationships focusing on growth and retention. The ECRM will partner closely with Nextivas Account Executives on account strategy and planning to deepen product usage identify and implement new use cases continuously deliver business value close renewals and drive growth.
The ECRM has experience with Sales Marketing and Enablement professionals possesses a high degree of business acumen and can identify and translate business value back to the customer. As a key member of our Account Management team the ECRM must thrive in an environment that is highly collaborative and performancedriven.
What Youll Do:
- Serve as a trusted advisor to lead and manage relationships with our largest most strategic customer accounts in the US and Canada
- Partnering with Account Executives to develop and execute on aggressive expansion
- strategies
- Develop and execute a strategy to drive value realization of the Nextiva platform growth and mitigate/remediate risk. This includes educating and leading internal cross departmental resources from leadership down to ensure successful of our objectives
- Build and maintain relationships with key executives and stakeholders. Map out and navigate complex organizations to build new relationships as needed
- Represent the customer back to the business through clear communication and administrative updates to CRM forecasting and other key tools
- Produce regular customer health and status reporting and maintain exemplary Salesforce and Totango CRM hygiene
- Provide mentorship and coaching to peers as the Customer Relationship Management organization continues to grow
- Think creatively own problems seek solutions and communicate clearly along the way
- Must be able to travel onsite at least monthly (up to 25
Your Background:
- 5 years of experience leading Enterprise Customers (Full sales cycle and/or Growth quota carrying Account Management experience)
- Proven track record of selling and/or managing large multiproduct multimillion dollar customers
- Experience managing a diverse set of customer stakeholders ranging from Clevel to manager with 10 stakeholders per account. Ability to establish new relationships where needed
- Experience interfacing closely with executive leaders and leading a diverse set of cross departmental internal stakeholders to execute account strategy
- Proven ability to stay organized prioritize well and manage time effectively in fastpaced everchanging environments
- Proven track record of successfully achieving NRR growth and renewal targets
- Demonstrated ability to successfully prospect into an installed customer base and successfully identify and solidify business and product value
- Ability to clearly articulate business value impact and ROI
- Ability to strategically plan with customers mapping complex business objectives to product use cases
- Ability to effectively manage customer opportunities and risks
- A desire to improve your organization and those around you
- Strong executive presence
- Strong business acumen
- Ability to work independently as well as part of a team in a fastpaced rapidly evolving environment
- Salesforce Totango Oracle Atlassian experience preferred
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven able to understand and articulate the why identifying key drivers and learning from the past. They are forwardthinking anticipating problems before they arise. Theyll recommend and action well thought out solutions understanding the risks and dependencies.
- Right Attitude: The successful candidate will be teamoriented collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out willing to be handson to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance Life disability and supplemental indemnity plans
- WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Take a quick tour of Nextiva HQ in Scottsdale AZ and see where Amazing happens!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $2.7B.To check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.
#LIAR1 #LIHybrid
Required Experience:
Manager
Employment Type
Full Time
