Vice President Digital Product Management
Vice President Digital Product Management
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Salary Not Disclosed
1 Vacancy
Job Description
Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
Lead Digital Product Management for UDX Global Products with a focus on Web Mobile and Commerce platforms. Provide overall and day to day vision guidance and oversight of Digital product development aimed at transforming and modernizing the UDX Guest experience across the entire customer journey planning arrival on property departure and repeat visitation. Lead and develop product design planning roadmap management technology integration and business implementation. Provide Executive leadership within a crossfunctional and global Digital organization. Partner with other Leaders within Digital and engage stakeholders across the broader UDX organization to drive Executive communication and alignment.
MAJOR RESPONSIBILITIES:
DIGITAL PRODUCT PLANNING AND INITIATIVE LEADERSHIP
- Lead and oversee digital product development for Web Mobile and Commerce valuestreams over a multiyear horizon for domestic and international UDX destinations.
- Provide day to day leadership to product management and crossfunctional teams in the development and rollout of capabilities and enhancements aimed at addressing customer friction points to achieve superior guest satisfaction and business growth.
- Identify opportunities to improve or enhance systems and tools processes and resources.
- Provide oversight and guidance to a mixture of internal partners and external stakeholders.
- Develop and launch key innovation concepts and platforms to address guest experience and business growth opportunities.
CROSSFUNCTIONAL LEADERSHIP/COLLABORATION:
- Drive Digital Product strategy through collaborative crossfunctional teams that include Digital & Technology Operations Marketing Creative Industrial Engineering Operations and Finance.
- Provide clear executive decisionmaking for strategic direction and prioritization. Serve as an Executive point of contact for reviews approvals and escalations when needed.
- Ensure integration of Digital technologies with other systems (IT Finance) and establish related support and reporting procedures.
- Drive continuous people process and technology improvement working with crossfunctional teams.
DEPARTMENT LEADERSHIP & DEVELOPMENT
- Achieve operational excellence and superior guest experience advances by building a highperforming team to achieve and exceed goals and objectives.
- Supervise and mentor a global team of Executivelevel direct reports and Managementlevel Team Members focused on Product Management across UOR USH and USJ.
VENDOR MANAGEMENT
- Manage initial and ongoing relationships with vendors and outside service providers as it relates to Digital Product Management.
BUDGET & PROCESS MANAGEMENT TOOLS
- Manage department budget.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelors degree is required preferably in marketing engineering technology analytics or related fields.
- Advanced degree preferred.
EXPERIENCE:
12 years in digital product leadership eCommerce customer experience transformation technology enablement and/or digital innovation required.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Chief
Employment Type
Full-Time
