Technical Support Specialist - Tractors
Technical Support Specialist - Tractors
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Job Description
Overview
CNH Industrial is a worldclass equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground we are passionate about bringing Innovation Sustainability and Productivity to all that we do. As a truly global company CNH Industrials 37000 employees form part of a diverse and inclusive workplace focused on empowering customers to grow and build a better world through our core brands: Case IH STEYR New Holland Agriculture CASE and New Holland Construction.
The Technical Support Specialist Tractorsprovides technical support to CNH Employees Dealers and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.
This position is eligible for a hybrid work schedule and can be located in Fargo ND Ames IA or Racine WI.
Responsibilities
- Diagnose and troubleshoot a variety of tractors within the CNH product portfolio
- Use mechanical and electronic test equipment to interpret fault codes and operating parameters
- Interpret operating parameters for acceptable vehicle performance
- Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge experience and available reference sources in a timely and urgent manner
- Provide solutions consistently with CNH objectives while also being attentive to the cost of repairs
- Maintain positive and constructive relationships with Engineering and Technical Publications employees
- Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
- Act as product expert on your assigned products
- Document all technical questions and data to be used for future reference by other Technical Support Specialists
- Create additional technical troubleshooting documents in the selfhelp database
- Delivery to CNH Product Quality Engineering and Manufacturing to improve reliability and serviceability of CNH products
Annual base salary range for this role is $63000 $84000 USD. Actual salaries will vary and will be based on various factors such as skill experience and qualification for the role.
Qualifications
The qualified candidate will have:
- Bachelors Degree preferably in Mechanical Engineering Ag Engineering Technology Industrial Engineering Ag Systems Technology or Engine Technology.
- Minimum three 3 years of technical experience with mobile equipment.
- In lieu of a Bachelors Degree will accept an AssociatesDegree and 5 years of technical experience with mobile equipment
- Minimum two 2 years experience working mechanically with agriculture equipment construction equipment and/or heavy trucks
- Prior experience using Microsoft Office programs such as Outlook Word and Excel as part of your daily business activities.
- Ability to travel up to 10
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical dental vision disability and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave flexible work policies opportunities for selfdevelopment and paid leave for specific activities. Click here for more information!
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights by viewing the federal EEO is the Law poster here. CNH Industrial participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. You can view additional informationhere.
If you need reasonable accommodation with the application process please contact us at
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race colour religion sex sexual orientation gender identity nationality place of origin disability marital status family status age or any other ground prohibited by applicable provincial human rights legislation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
