Asst Manager - Edr

As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.

Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and nonstop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!

POSITION SUMMARY:
The incumbent in this position is responsible for supervising all frontofthehouse restaurant operations and team members in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions such as scheduling time and attendance records and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food quality in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Performs other duties as assigned and adheres to the Gaming Commission standards and regulations.

NONESSENTIAL FUNCTIONS:

• Attend job seminars when needed

QUALIFICATIONS:

High School Diploma as well as two years dining experience with a minimum of one year Food and Beverage supervisory experience; or through a Bachelors degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.:

• Must obtain and maintain all licenses / certifications per Federal Provincial and Gaming/Lottery regulations.
• Must successfully pass criminal background check.
• Must successfully pass preemployment drug screening.
• Must be at least Nineteen 19 years of age.

KNOWLEDGE OF:

• Pertinent federal provincial and local laws codes and regulations.
• Management of a high volume restaurant bar or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant e.g. host/hostess dining room attendant waitperson etc.
• Food food product food preparation etc.
• Service service etiquette and standard service practices for fullservice restaurants.
• Standard safety and sanitation practices for food and beverage service.

ABILITY TO:

• Present an image of excitement enthusiasm and outgoing personality while being able to project a professional appearance.
• Communicate clearly and concisely both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets and payments.
• Link scheduling to guest flow.
• Observe and direct actions of subordinates. Monitor all activity within the dining room and to inspect and maintain areas for which responsible.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casinorelated environmental factors including but not limited to excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.

We thank all candidates for their interest however only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.