Support Engineer
Support Engineer
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Why should I Apply:
At Sonar were a group of brilliant motivated and driven professionals working hard to help organizations build responsible secure highquality code quickly and systematically. We build solutions that dont just solve symptoms of problems we fix problems at the source source code to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. We believe team members should have the opportunity to come to work every day work on a product they are proud of love what they do and feel energized by their peers. With our roots deep in the open source community were all about the mission: provide solutions that deliver Clean Code.
The impact you can have
To sustain the growth of our customer portfolio and to extend our services offering we are looking for Support Engineers. On top of joining a fastgrowing and innovative company you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.
As a Support Engineer you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner Sonar you will represent the customer voice in product discussions.
On a daily basis you will
- Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE ALMs and Continuous Integration chain; the integration to software lifecycle (SCM build test) and the integration to existing business applications (identity provider database etc..
- Drive technical issues to resolution: from the qualification of customer concerns to conducting an indepth technical investigation and managing customer relationships all along the way.
- Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
- Work with the rest of the team to listen challenge and refine customers feedback to feed discussions with product teams and shape product evolutions.
- Have a voice in enhancing the way we work.
The skills you will demonstrate
- Software engineering best practices with at least 35 years of experience in supporting or maintaining and delivering highquality software.
- 2 years experience using or administrating a DevOps pipeline: SCM (e.g. Git SVN) IDE (e.g. Visual Studio IntelliJ) CI (e.g. Jenkins Pipelines Azure DevOps BitBucket GitLab). More than acronyms these are the tools that our customers use and that our products integrate with.
- Working knowledge of both local and cloudbased software deployment platforms and technologies including Linux Windows Docker Kubernetes AWS Azure
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Team player receiving and giving feedback as well as sharing knowledge.
- Cando attitude: challenging status quo leading and contributing to key improvements and innovations.
- Excellent English verbal/written communication skills
Why you will love it here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!. We believe that the best idea wins and everyone has a voice.
We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laidback while still being passionate leaders in our domains. Our 550 SonarSourcers from 33 different nationalities can relate!
We embrace worklife balance. It is important to maintain a healthy worklife balance. This is why we have a flexible work policy that includes remote and inoffice hybrid work (minimum three days a week in the office Monday/Tuesday/Thursday).
We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an everchanging industry new skills are a must and were happy to help our team acquire them.
We prioritize Diversity Equity and Inclusion:
At Sonar we are a global workforce and recognize the value of different backgrounds and global cultures.
We are committed to creating a diverse work environment and are proud to be an equalopportunity employer. All qualified applicants will be considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or thirdparty recruiters will not be considered.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
