Dealer Performance Manager - New Jersey North Field-Based
Dealer Performance Manager - New Jersey North Field-Based
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Job Description
TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy transparent and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of Americas most trusted brands. And we continually innovate to provide useful tools research market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.
As consumers priorities and shopping habits shiftedso did we.We are building a modern day marketplace and invite you to come join the TrueCar Crew.You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.
The Opportunity:
If you enjoy being clientfacing then this is the position for you! Serving as a field service provider for TrueCar the Dealer Performance Manager is responsible for engaging managing and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. In this role reporting to the Regional Manager Dealer Service you will soft upsell TrueCar products and features to existing dealers acting as a liaison between dealers and TrueCar understanding the needs of dealers and problemsolving. We hire interritory for this position as the expectation is youll be visiting dealers proximal to you daily while traveling to outlying areas on a routine basis.
How you will contribute to TrueCars success:
- Manage maintain and retain dealer accounts within an assigned book of business ensuring a consistent cadence of inperson engagement with dealers.
- Advocate for dealer success to reduce churn and problemsolve issues.
- Onboard train and support dealer accounts using standard practices developed to provide efficient support for a book of business.
- Ensure dealers have the resources available to enable their success on the TrueCar platform using all available selfservice collateral training materials and performance reporting.
- Work collaboratively with Account Executives Dealer Operations and Dealer Training teams to support the needs of an assigned book of business by troubleshooting reporting documenting and taking initiative in problemsolving issues.
- Establish and maintain strong relationships with dealer senior leaders and decisionmakers.
- Monitor and resolve dealer escalations with all involved functional areas including Dealer Performance and Sales Operations teams to assure approval and success. Support and lead resolution of challenges where required.
- Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
- In partnership with the Dealer training team learn about new or upcoming products and features ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products.
- Support a team environment with strong morale and positive energy anchored on sales goals.
- Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
- Serve as a Change Agent leading change and acting as a catalyst for continuous improvement.
- Support in the management of account receivables for assigned accounts.
- Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages highquality service with a sense of urgency.
- Develop trusting relationships and open communication accepting feedback (up and down).
Your Expertise:
- Demonstrated success in relationship management in the automotive industry
- Experience in digital media advertising
- Techsavvy with the ability to understand interpret and present data with a consultative approach
- The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
- Excellent communication and presentation skills with the ability to listen for understanding and influence outcomes
- Proven track record of excellent client service
- Ability to travel domestically by car using personal vehicle for daily travel and by airplane or car for overnight trips over 50 of the time
- Experience with Salesforce or other Customer Relationship Management tool utilization
- Expertise in interfacing with client contacts at various levels.
- Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests.
- Ability to understand client standards and requirements pertaining to offered products features and capabilities.
- Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
- Ability to represent the company within an assigned book of business
- Ability to utilize stateoftheart office software and learn new software
- High integrity selfstarter strong work ethic with a high level of energy
Base Salary Incentive Target: $10000 $115000
Your TrueCar Experience
At TrueCar we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some rolebased exceptions). To support our remote team we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity.
You will receive excellent benefits that include but are not limited to 100 employerpaid health vision and dental premiums; a 401(k) plan with company contributions; equity; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for nonexempt TrueCar Crew Members in addition to 14 companypaid holidays and 2 floating holidays. In short we care deeply about our Crew Members and have designed employeecentric programs that reflect this.
At TrueCar we believe in the power of diversity to create a deeper understanding of our consumers and partners driving innovation in our products. We welcome a workforce that reflects the diversity of carbuying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race gender religion sexual orientation age or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California we encourage you to read this important information for California residents linked here.
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Required Experience:
Manager
Employment Type
Full Time
