Case Manager
Case Manager
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Job Description
Role: Case Manager
Reports to: Program Manager
Department: ProjectBased Housing
Location: Hillhaven 10150 Hillhaven Ave Tujunga CA 91042
Schedule: Monday Friday 8:00am 4:30pm
Status: FullTime NonExempt (hourly) NonManagement
Benefits: Medical Dental Vision Retirement Planning 403b) Employee Assistance Program (EAP) etc.
Summary:
Through the use of evidencebased practices such as harm reduction housing first and traumainformed care the Case Manager supports Clients housing stability selfsufficiency and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate bestfit housing The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other lifeskills vital to successful transition from homelessness into permanent housing.
Essential Duties and Responsibilities:
1. Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).
2. Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
3. Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients treatment team.
4. Engage Clients and implement interventions with an approach emphasizing Client choice harmreduction and psychosocial rehabilitation within a setting guided by traumainformed care housingfirst principles and professional boundaries.
5. Assist in the screening intake and enrollment of Clients including orientation to program policies and goals.
6. Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
7. Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
8. Write and maintain accurate complete and uptodate progress notes and data in electronic databases as required by the program and its funding sources.
9. Ensure all Client documents within physical charts are complete accurate current and filed as guided by agency department and funder expectations.
10. Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
11. Assist Clients in applying for and obtaining all benefits to which they are entitled.
12. Coordinate appointments transportation and followup services for Clients to improve access to primary health care mental health care substance use services and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
13. Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
14. Support Clients by teaching and modeling life skills involved such as budgeting housekeeping meal preparation appointment scheduling health maintenance and socialization within communities where they become housed.
15. Communicate effectively with property managers and other third party partners.
16. Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings direct individual supervision and trainings.
17. Adapt workload as directed by supervisor in response to funder expectations.
18. Other duties as assigned.
Qualifications:
1. Minimum two years experience working with homeless individuals preferably those living with mental illness and/or substance addictions or an equivalent combination of education and experience.
2. Valid Drivers license reliable car auto insurance and an acceptable driving record.
3. Willing and able to transport Clients in your personal vehicle.
4. Demonstrated knowledge of case management preferred.
5. Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
Preferred Qualifications:
1. Bachelors degree preferred
Work Environment:
1. Combination of field and office environment.
2. Regularly required to sit stand bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold heat dust noise and odor.
6. May need to bend stoop twist and sit throughout the day.
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Pay TypeHourly
- Min Hiring Rate$23.08
- Max Hiring Rate$23.08
- Travel RequiredYes
- Required EducationHigh School
Required Experience:
Manager
Employment Type
Hourly
