Guest Service Agent
Guest Service Agent
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Job Description
We are hiring for a Guest Service Agent
Based at The Sheraton Grand London Park Lane Hotel a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle
- Part of Marriott International the largest hospitality brand in the world this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent award winning experienced hospitality professionals
- Discounted room nights & food and beverage because your wellbeing means so much
- Complimentary laundry free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Eligible for Accommodation Service Charge
Process all guest checkins checkouts room assignments and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorisation reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cashguests checks process all payment types vouchers paidouts charges and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Analytical Skills
- Problem Solving
- DecisionMaking
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation
Communications
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Applied Reading
Personal Attributes
- Dependability
- Integrity
- Positive Demeanor
- Presentation
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
- Initiative
Organisation
- MultiTasking
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
