Key Account Manager - Columbus OH

About This Role

We are looking for a Key Account Manager for our Columbus OH area. In this role you will be responsible for providing superior support to grow nurture and maintain iRhythms highestvolume accounts. In this role you will cultivate and sustain longterm customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythms Marketing Customer Care and Clinical Operations teams. As a Key Account Manager you will be the customers primary escalation and intervention point of contact.

What youll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including; registration volume device inventory management customer and patient satisfaction clinical effectiveness and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing clinical operations legal finance inventory and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite MyZio etc..
• Act in a timely manner to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.
• Manage onboard and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct inperson account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We Need To See

• Bachelors degree is highly preferred or an equivalent combination of education training and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager Key Account Manager and Sales Account Manager in a healthcare medical device or biotechnology environment.
• Selfdirected and proactive.
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and Clevel.
• Ability to multitask and prioritize in a fastpaced environment.
• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce) reporting and Microsoft Office.
• Exceptionally collaborative highly responsive flexible and adaptive.
• Must be willing to travel up to 20.

Ways to Stand Out

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

Whats In It For You

This is a regular fulltime position with competitive compensation package excellent benefits including medical dental and vision insurances (all of which start on your first day) health savings account employer contributions (when enrolled in high deductible medical plan) cafeteria plan pretaxed benefits (FSA dependent care FSA commute reimbursement accounts) travel reimbursement for medical care noncontributory basic life insurance & short/ long term disability. Additionally we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave paid holidays travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match) an Employee Stock Purchase Plan pet insurance discount unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Exempt

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