Information Technology Support III
Information Technology Support III
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Job Description
Position Title:
Information Technology Support IIIJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 5 years of related experiencePreferred Qualifications:
Experience in troubleshooting computer related hardware and software problemsExperience with Windows OS Mac OS and Linux OS
Experience with deploying multiple computers using an imaging process
Experience in an educational work environment
Experience in agricultural setting
Job Description:
Summary
ENTS is looking for a quality candidate for the position of Information Technology Support III. This position will be responsible for managing the computer hardware and software for faculty staff and graduate students as well as undergraduate computing labs in the ABE department. This position will also be handling numerous requests through support tickets email walkins and phone calls. Candidates should be able to juggle numerous requests simultaneously and deliver highlevel service consistently.
Key responsibilities include installing configuring and servicing hardware such as desktops laptops and printers as well as maintaining an organized inventory of IT assets. The candidate will also troubleshoot and provide firsttier support for a range of software applications quickly becoming familiar with departmental and universityspecific tools. Additionally they will be tasked with researching and implementing new technologies that align with academic goals such as those supporting online courses and specialized software.
Level Guidelines
Seniorlevel position applies advanced and specialized expertise and competencies
Typically receives general supervision with high level guidance on the most complex assignments
Completes assignments which are moderately difficult or difficult
Resolves issues including atypical issues and makes recommendations
May lead projects of limited scope
Functions as go to. Responds to inquiries and requests from others inside and outside work area
May act as a lead assigning tasks and providing guidance to lower level workers
May provide supervision to one to two other staff or lead a small work team
Provides guidance to students
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS808Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1 Resume/Curriculum Vitae 2 Letter of Application/Cover Letter If you have questions regarding this application process please email or callor Toll Free:.Why Choose ISUIowa State Employees enjoy comprehensive health and worklife benefits including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation holiday and sick time and leave plans Onsite childcare (Ames Iowa) Life insurance and longterm disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.Original Posting Date:
March 25 2025Posting Close Date:
April 7 2025Job Requisition Number:
R16653Employment Type
Full-Time
