Community Experience Expert

Benefits and perks

• A vibrant and fun team culture
• Huge pipeline for career development with a growing brand
• Epic staff discounts on our product plus other businesses weve built strong community partnerships with
• EAP to support our team wellbeing
• Youre our biggest asset start smashing your goals to be 1 better every day with complimentary access to our book library via Audible and purposeful personal/professional development forums
• Access to our inhouse gym and regular weekly free team member exclusive training sessions
• Sweat with the community allowances to network with (and workout with) our fitness partners

Our story

LSKD is an Australianowned and operated brand that prides itself in producing highquality functional sportswear with a street aesthetic. Ever since our formation weve never been content settling for the norm; were constantly evolving and challenging the status quo inspired by the restless few who influence style shape the future and strive to be 1 better everyday!

The gig

Youre a people person natural care with communication flare!

This is a casual position and so rostering can vary according to the teams requirements however as much flexibility between 6am and 9pm Monday to Sunday (yes we respond to our incredible community across all 7 days of the week) is desirable.

No two days are the same this role is perfectly suited to someone who has a passion for the customer and thrives on creating genuine connections while offering support and guidance to the LSKD Community.

Were a solutionsfocused team that leads from the front works autonomously and loves leaning into all 6 core values to continuously challenge the status quo and create lifechanging moments for our community (literally you should see and hear the conversations we are so lucky to have day in day out!.

You will be responsible for supporting engaging and going above & beyond for our community over the phone live chat emails & socials (FB IG Tik Tok etc).

Day to day

• Creating a community through genuine connections at all community touchpoints
• Answering all community questions to support in finding the right product (across all enquiry platforms phone live chat email social media and in person at events)
• Assist community post purchase where needed; returns order changes address issues and any other issuesthat may arise
• Action adminbased tasks; Returns manual tasks postal issues outof stock issues highrisk orders (potentialfraud) chargebacks etc.
• Have a solution focused mindset to problemsolve any pre or post purchase issues; including but not limited towebsite returns store enquiries etc.
• Engage with our community across all social media platforms with thepurpose of bringing to life value #1 & #2Enjoy the Journey & Create a Community
• Contribute & collaborate with the team and leaders on projects dailyoperations and tasks in line with value#4 Theres a better way to do it find it
• Bring the voice of the community to life across all areas of the brand bycommunicating feedback trends andsuggestions to all other teams
• Show up every day ready to create a world class community experience go above & beyond and think unreasonably

What will you embody

• The Ideal Team Player: You are Hungry Humble and Smart
• Act as a brand ambassador behaving in line with our mission and values
• A quick decision maker that uses all information available
• Adaptable: Thrives in uncertainty and can change priorities in a fastpaced environment
• Resilience: Remains persistent positive and above the line; recovers quickly from setbacks
• Exceptional communication and interpersonal skills
• Ability to work collaboratively within a team and across departments

So what do you need to get the gig

Turn this application upside down: blow it out of the water and show us why you want to be part of Australias fastest growing brand!