Internal Account Manager
Internal Account Manager
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Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
Job Summary:
The role of the Internal Account Manager is to process incoming orders while supplying sales & customer base with information including shipping dates delays unit price and handling/escalating complaints. The Internal Account Manager is a high energy communicator and problem solver whose goal is to provide bestinclass customer service. They will play a key role in developing and maintaining strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing accounts.
Essential Duties:
The Internal Account Manager will develop a good knowledge of the core products of PPE. The Internal Account Manager will also have the ability to manage every day inquiries through to managing longer term projects effectively.
- Communicates with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication.
- Owns 80s/20s customer service function from beginning to end general inquiries order entry order acknowledgement order status shipment updates/tracking/issues complaints RMA processing and providing an overall pleasant customer experience.
- Performs PO review for corrections with price terms export compliance and other details. Informs customer of any changes require and followsup for resolution. Escalates major challenges to management where required.
- Enters orders into ERP system and ensures correctness of price nomenclature and other information.
- Updates customers on shipping dates anticipated delays and/or other changes as needed.
- Works with internal team members to ensure all pieces of order are present for smooth transition of processing.
- Collects appropriate customer data for valid company decisions on order cancellations returns changes and other related matters.
- Provides phone support for incoming calls.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Assists with other local Accounts Receivable & Payable Functions
- AR to assure accounts are in good standing for credit terms credit limits and timely payments.
- AP function by matching POs packing slips and product quantities with supplier invoices received.
- Collaborates with Outside Sales to provide internal customer account support as necessary
- Requires customer portal management and adjustments in coordination with both the customer and operations shipping & receiving.
Minimum Qualifications:
- Bachelors Degree in Business Administration or related field; associate degree may be acceptable with extensive prior experience in an internal account management role
- Minimum of 5 years experience in an account management or customer service role preferably in a manufacturing environment
- Prior experience must include working with ERP and CRM systems must demonstrate knowledge of systems
- Exceptional attention to detail
- Knowledge of semiconductor industry a plus
- Previous experience with JDE a plus
- Proven ability to work to KPIs/targets and report back on performance
- Clear precise communication and organizational skills
- Strong problemsolving skills and analytical abilities
- Strong understanding and demonstrated ability to use Microsoft Office Programs
- Strong time management skills and the ability to appropriately prioritize
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know.Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Employment Type
Full-Time
