Front Desk Supervisor Mount Royal Hotel
Front Desk Supervisor Mount Royal Hotel
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Job Description
What will be your daily pursuit
Your daily pursuit is creating a welcoming environment for guests by providing a seamless safe and enjoyable experience.
What will your compensation be
The starting salary for this position is $20.00 per hour.
When does this adventure begin
This job is posted as part of our seasonal hiring for Spring/Summer 2025.
What perks can you expect
- Join an inclusive global team and make lifelong connections.
- Enjoy free access to Pursuit attractions and 50 off for friends.
- Get discounts on hotel stays dining and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job
- Review and verify the work of hotel front desk clerks
- Supervise the activities and coordinate the scheduling of the front desk team
- Arrange training and orientation of all new front desk team members
- Coordination of front desk activities with other departments
- Enter rooming lists in the computer system
- Coordinate handling of all tours and tour policies
- Ensure accurate room counts are kept
- Submit room forecasting and progress reports
- Open and close room availability when necessary
- Effectively handle guest inquiries and complaints
- Learn procedures and functions of hotel front desk clerks
What skills and experience do you need for this job
- 2 years experience in a major hotel one year of supervisory experience an asset
- Able to speak read write and understand the primary language(s) used in the workplace
- Good communication skills both verbal and written
- Most tasks are performed in a team environment with the employee acting as a team leader
- Able to work with minimal direct supervision
- Basic computational ability
- Basic computer skills
- Knowledge of hotel computer accounting programs such as Maestro
What will your work environment be like
- Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
- Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
- Independent.Youllspend your days in and aroundour amazing properties.
- Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance as
We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
