Highways Enquiries Officer Highways Operations and Design Preston
Highways Enquiries Officer Highways Operations and Design Preston
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Job Description
Salary 27269. 31067 Per annum Full Time 37 hours per week Fixed Term until December 2025 Preston
Lancashire is the fourth largest local authority in England covering a vast geographic area with diverse urban and rural communities. Our remit is substantial varied and complex but our purpose is simple: to serve the people of Lancashire by working efficiently and innovatively to prioritise the services they need and want.
Join us as a Highways Enquiries Officer to help build a better Lancashire.
In this role you will manage and administer the highway casework of County Council Members and Councillors. You will respond to customer complaints and Freedom of Information (FOI) requests escalating matters when necessary. Collaborating with the wider district team you will ensure issues are thoroughly investigated and take a customerfocused approach when communicating outcomes.
These roles are predominantly homebased with occasional travel to County Hall or our Cuerden Depot in Bamber Bridge. We offer great flexibility to ensure you maintain a worklife balance thats right for you. These roles are available on a flexible basis with working hours ranging from 20 to 37 hours per week depending on your needs. This will be discussed at the interview.
These are fixedterm roles due to end in December 2025.
What We Are Looking For:
- Ability to thrive in a targetdriven environment and multitask to ensure deadlines are met with highquality responses.
- Passion for customer service ensuring a highquality customer experience where customers are treated with empathy and consideration.
- Excellent communication skills with the ability to explain technical issues to nontechnical stakeholders.
- Political awareness and a clear understanding of the county council as an organization and our responsibilities to county council members.
Whilst not essential it would be beneficial if applicants held experience managing complaints.
Contact Information:For an informal chat please contact Samantha Mason at who would be happy to arrange this for you.
Application Details:
- Closing Date: 6th April
- Interviews: TBC
Application review is ongoing; therefore we encourage you to apply as soon as possible to avoid missing this excellent opportunity.
Why Join UsBy joining Lancashire County Council youll have the opportunity to shape the career path that is right for you with access to personal and professional qualifications coaching and mentoring. Lancashire County Council is truly the place where you can have the career youve always wanted.
Benefits:
- Competitive salary and Local Government Pension Scheme with generous employer contributions.
- Great holiday entitlement of 26 days annual leave increasing with length of service. You will also be entitled to 8 Bank Holidays 2 additional statutory Bank Holidays and the option to buy additional leave each year.
We reserve the right to close down a vacancy early before the closing date if we receive sufficient applications.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
Job Description & Person Specification
Required Experience:
Unclear Seniority
Employment Type
Full-Time
