People Operations Manager
People Operations Manager
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Job Description
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an allinone business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
This is a Hybrid role based from our London (Shoreditch) Office 3 days per week.
What Youll Be Doing
As the People Operations Manager youll be at the heart of our culture driving an energetic highperforming workplace where people thrive. Youll shape impactful peoples experiences ensure our benefits and processes are exceptional and make a lasting difference for every employee across the business. Leading a small but mighty teamincluding a People Experience Partner (responsible for office and events) and a People Ops Coordinatoryoull inspire and guide them to deliver an exceptional workplace experience while continuously refining our people operations to support our growth and ambition.
HRIS Management (Bob): Manage our HRIS ensuring integrations and modules are functioning smoothly maintaining clean data generating reports and building automation where possible.
People Analytics: Analyse key metrics like turnover engagement DEI and retention creating reports and dashboards to help leaders understand trends track progress and identify areas for improvement in the employee experience.
Benefits Management: Oversee the benefits function from introducing new benefits and managing relationships with external providers to handling annual renewals and companywide benefits communications.
People Policies: Partner with the Head of People and People Partners to create update and communicate company policies.
Performance Management: Prepare performancerelated reports manage timelines and handle postperformance process updates ensuring a smooth and organised performance review cycle.
Engagement Surveys: Take ownership of managing companywide engagement surveys coordinating with People Partners on communications timelines and results analysis.
Onboarding Experience: Lead a worldclass onboarding experience for new joiners working closely with IT Support to ensure a seamless process.
Team Management: Manage the People Experience Partner and People Ops Coordinator ensuring they are set up for success. Through this youll ultimately oversee the delivery of exceptional office and events management ensuring these functions contribute meaningfully to a thriving workplace experience.
Were Looking For
Proven Experience in People Operations You bring experience across core People Ops functions including onboarding benefits employee engagement performance management. Ideally youve worked in a fastpaced or highgrowth environment.
Analytical with a People Focus: Youre comfortable using data to drive insights and influence change. You value the human side of HR and understand the impact of thoughtful people processes.
Organised Problem Solver: You thrive in a role where you can balance bigpicture strategy with operational . Youre proactive detailoriented and motivated to improve processes and experiences continuously.
Strong Communication & RelationshipBuilding Skills: Able to build trust quickly and influence across all levels of the organisation. Youre empathetic an active listener and comfortable working with senior leaders as well as frontline employees
Adaptable and SolutionOriented: You handle challenges with a positive solutionfocused mindset and are comfortable managing multiple priorities in a dynamic environment.
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewardsweek fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7 match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Other Info
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Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.
Required Experience:
Manager
Employment Type
Full Time
