GT Ops Engineer

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation we want you on our team!

The Role:

The GT Service Bureau is responsible for the day to day running of a suite of GT message processing platforms that are business critical to our customers and pivotal to our growth. The teams core responsibilities include responding to operational issues capacity management and implementing automation and monitoring across the complex technology estate.

This team draws on a wide range of technical skills required to operate critical messages and payments platforms including an expert knowledge of SWIFT and the GT Suite of applications knowledge and technical capabilities to operate Unix and SQL environments.

The ideal candidate will have real world experience working in a global operation be fanatical about service availability customer orientation excellence and repeatable process and automation and understand the challenging choices needed to create scale resilience security and availability. Further this role requires a businesssavvy individual who can manage complex situations with stakeholders and clients.

How youll contribute:

As a Service Bureau Engineer you will play a key role in ensuring that the availability and performance of our businesscritical GT Bureau environments meet our customer SLAs. This will be achieved through the standardization and maturation of the monitoring and alerting capabilities across the GT platforms ensuring that as our GT footprint grows service availability performance and error handling are considered throughout the payment lifecycle.

Alerting:

• Scope configure and regularly review alerting to ensure rapid notification and resolution of production incidents.
• Develop runbooks that correlate with the alerting configured so that when alerts happen there is a clearly defined set of steps for remediation.

Platform Availability:

• Monitor the GT platforms to identify any environmental or customer issues.
• Escalate issues identified to Problem Management and root cause analysis or to the requisite product and development teams for analysis and bug fixing.
• Report on the availability of the environments.

Bureau Incident Management:

• Participate in service restoration during incidents.
• Create validate and update service recovery runbooks.
• Collaborate with application experts to deliver processes that facilitate oneclick service recovery capabilities.
• Take part to incident reporting creation and distribution
• Be involved into incident avoidance action plan
• Always Available Platform
• Participate in the out of hours on call rotation to ensure industryleading incident response is in place for any production issues that may arise.

What will make you successful:

• Fluent in English
• Soft skills and communication
• Formal training in Computer Science or IT
• Knowledge of SWIFT is desirable
• Server administration experience on Linux environments
• Experience working with SQL and SQL Server
• Automating tasks using Linux and Python scripts or automation tools (Jenkins pipelines Git / GitLab SCM Ansible puppet terraform)
• A strong desire to work in a critical technical environment.
• Ability to learn quickly
• Desired MQSeries and certificate management skills

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.