Service Desk Analyst
Service Desk Analyst
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Job Description
Job Description
Service Desk Analyst
Location: Hybrid / Cambridge 4 days in the office and Friday working from home)
Salary: Circa 25k 30k
Reporting to: Service Delivery Manager
Overview
Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites while also contributing to various IT tasks and projects.
Responsibilities
- Provide firstline technical support to the firms users including occasional site visits.
- Ensure daytoday IT operation checks are fulfilled and address failures or escalate as necessary.
- Produce high standard documentation such as user guides and technical procedures.
- Contribute to maintaining inventories hardware and software provisioning.
- Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
- Work with the team to maintain excellent cyber security standards.
- Maintain stock levels in conjunction with other team members.
- Provide additional cover at peak times of the year as part of a rota.
Qualifications
- CompTIA ITF certification is desirable.
- Proven experience in a similar role.
- Technical competence with Windows 10 11 Microsoft 365 and Teams.
- Exposure to Azure Entra Intune Azure Admin and SharePoint.
- Excellent interpersonal verbal and written communication skills.
- Selfmotivated a team player and able to act on own initiative.
- Strong analytical and problemsolving skills with attention to detail.
Daytoday
- Addressing IT issues and service requests.
- Collaborating with team members on various IT tasks and projects.
- Maintaining documentation and inventories.
- Liaising with support teams and contributing to cyber security standards.
Benefits
- Competitive salary circa 25k 30k.
- Opportunity for professional development and growth.
- Contribution to maintaining excellent cyber security standards.
- Additional cover at peak times as part of a rota.
If you are a selfmotivated individual with a passion for IT support and a desire to contribute to a dynamic team we encourage you to apply for this exciting opportunity.
Required Experience:
IC
Employment Type
Full-Time
