HOURS: WednesdaySunday 5 Day work week averaging 40hrs
REPORTS TO:Operations Manager
DEPARTMENT:Production
Jacobs Pillow seeks an Operations Assistant to join the Production Department and work closely with/report directly to the Operation Manager. The Operation Technicians primary responsibility is to provide courteous reliable and efficient customer service as parking lot attendants and golf cart drivers. They will monitor and maintain a clean and safe parking lot and provide transportation from the parking area to locations across campus. In addition to this they will also assist the Operations Manager in providing campuswide support for event setup and logistics including tent and studio maintenance and cleaning setting up tables and chairs as well as assisting with weather plan activation. Depending on schedule and need Operations Technicians will assist the Production Department during Weather Plan activation as well as during work calls on the campus stages.
RESPONSIBILITIES
Greet and provide courteous service to all Patrons.
Direct motorists to parking areas or parking spaces using hand signals or flashlights as necessary.
Drive patrons in golf carts to various locations taking special care to provide a safe and positive trip.
Assist with locating vehicles or providing patrons with instructions for locating vehicles.
Assist in the setup takedown cleaning and maintenance of tents and dance studios for events and activities.
Participate in the activation of Weather Plans for the Henry J. Leir Stage as well as other locations on campus.
Assist the Production Department staff in work calls at the Ted Shawn Theatre Doris Duke Theatre and Henry J. Lear Stage.
Assist the Evening Shift Manager in Facilitiesrelated tasks as needed cleaning restrooms and outdoor gathering areas.
Qualifications
REQUIRED QUALIFICATIONS
Willingness to work with the public.
Ability to work independently and on a team.
Strong attention to detail.
Willingness to be helpful and adjust priorities at a moments notice.
Ability to work flexible shift hours (days evenings weekends and holidays).
PREFERRED QUALIFICATION
Excellent customer service skills.
Exceptional communication skills and the ability to convey information effectively.
Outgoing and enthusiastic personality.
Experience working in the performing arts industry.
Basic knowledge of theatrical production.
SKILLS & QUALITIES
Active commitment to continuous learning as well as Inclusion Diversity Equity and Accessibility.
Ability to work proactively kindly creatively flexibly and collaboratively.
WORKING CONDITIONS & PHYSICAL DEMANDS
Working regularly in wooded areas with exposure to native wildlife including but not limited to rodents ticks and mosquitos.
Working regularly outdoors in all weather conditions including inclement weather.
Working a 6day work week including early mornings late evenings and weekends.
Moving equipment up to 50 lbs alone or with assistance.
Moving through and between multiple locations throughout the entire campus including over uneven terrain.
Remaining in a stationary position for extended periods of time.
Working at heights above 6 feet and up to 30 feet.
Ascending and descending straight and step ladders.
Operating push around or drivable person lifts including at heights.
Working in show conditions with theatrical and atmospheric elements including but not limited to: fog haze strobes dim lights and loud sounds.
*We believe that no one meets 100 of the listed qualifications. We are less concerned about whether youve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected missiondriven hardworking team driven by creativity curiosity inclusion integrity flexibility and partnership.
HIRING PROCESS
Apply: Interested individuals are encouraged to send a cover letter resume and references by submitting an application using the Apply buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
Interview: Prescreening on Zoom Hiring Manager Interview on Zoom InPerson Interview with Panel Hiring Manager and Tour of Grounds.
Supplemental Materials: A writing sample spreadsheet example or other relevant materials may be requested from candidates should they be top candidates.
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