Customer Experience Administrative Coordinator

At Highwoods we focus on providing exceptional experiences for everyone involved our customers employees stakeholders and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and topnotch amenities creating a work environment that is truly unmatched.

A Day in the Life
As the Customer Experience & Administrative Coordinator you will be key in creating a welcoming environment and supporting seamless daily operations. This role combines administrative support for property managers with handson customer service including event coordination and operational assistance. Youll represent Highwoods professionally to customers vendors and the public while championing efforts to enhance the customer journey and foster a customercentric culture. This dynamic role requires a highenergy flexible approach balancing administrative tasks with proactive engagement across the portfolio.

Work Performed:

Customer Engagement & Experience

• Serve as the customer concierge ensuring a seamless experience for all customers and visitors.
• Coordinate and support customer events including food trucks popups wellness initiatives and seasonal activations.
• Conduct Wellness Center tours and manage user agreements.
• Maintain an updated calendar of local events and notify customers of street closures or city happenings.
• Periodically visit customers to build relationships and gather feedback.
• Work with the marketing and property management teams on customer communications and engagement strategies.
• Develop relationships with local businesses to secure exclusive perks for customers.
• Manage and oversee reservations for amenity spaces including green roofs conference rooms and common areas.
• Manage future amenities (i.e. conference rooms) that may be added to the asset.

Operations & Administrative Support

• Provide daytoday administrative support for one or more property managers.
• Conduct monthly property inspections and track action items.
• Monitor and manage janitorial services ensuring all customer requests are addressed promptly.
• Oversee and follow up on work orders in Prism tracking completion and resolution.
• Maintain and update customer databases in Prism and Salesforce.
• Assist with invoicing for additional tenant services such as submeters and afterhours HVAC requests.
• Coordinate fire drills and safety initiatives including customer appreciation efforts postdrill.
• Support property managers with the operation of Take 5 Cafs and onsite amenities.
• Assist in thirdparty vendor coordination scheduling and service tracking.
• Stay actively engaged and support communication efforts during emergency situations.

Job Requirements

• Strong organizational and time management skills with a keen attention to detail
• Excellent written and verbal communication skills engaging effectively with both technical and nontechnical audiences
• Proactive problem solver with a passion for delivering exceptional service
• Exceptional interpersonal skills with the ability to build positive relationships with customers and teams
• Ability to work independently and collaboratively while staying focused and accountable
• Thrive in a fastpaced dynamic environment managing multiple priorities with flexibility and efficiency

Education/Experience

• Associates degree required; Bachelors degree preferred

• 3 years of administrative experience preferably in property management or a related field

• 13 years of relevant customer experience or hospitality experience

• Proficiency in Microsoft Office and CRM systems; Salesforce experience is a plus

Work Environment

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers phones scanners and video conferencing equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Work is of a general office nature; while performing the duties of this job the employee is regularly required to talk hear and see; required to use arms and hands to reach and handle; typing on a computer keyboard and using a phone required. Ability to read understand and to communicate information and ideas clearly in writing and orally required.

The employee may occasionally need to climb balance stoop kneel or crouch and lift and/or move up to 30 pounds.

Required Experience:

IC