PBX Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Support the PBX team to consistent with hotel policies and procedures.
- Responsible for ensuring that all guests receive a seamless and expedited experience.
- Assists Front Desk and Accounting department in locating and verifying phone charges for guests.
- Keeps updated contact information on employees in other departments.
- Refer guests complaints to appropriate departments.
- Knows the responsibilities of other departments to be able to determine the appropriate department to forward all calls.
- Provide information and demonstrate knowledge of all hotel facilities and services.
- Accept and deliver all messages promptly and accurately.
- Provide a personal service to all the guests fully aware and following the hotel standards and procedures.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- Provides direction and support for the PBX team ensuring all reports are accurate and standards are met.
- Ensures all guest concerns are addressed promptly exceeding the guests expectations conducting follow up and properly documenting concerns to ensure proactive and longterm solutions.
Qualifications :
- 3 years experience in hospitality within hotels with a similar position.
- Proven team leader with a high level of energy and motivation with a proven track record of living the companys values
- Proficient knowledge of computer systems such as: Microsoft Word Excel & Outlook is required
- Ability to multitask work in a fastpaced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- Youre a strong team leader a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder confident in working with other teams and leaders; youre passionate about what we can achieve together.
- You take ownership of important issues solve problems and make effective decisions.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
