The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the customers voice to the organization. This role requires a passion for data analytical skills and customer obsession to identify themes trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons. Experience in survey development/research and best practices are necessary to share in the endtoend research process. This position will be part of a fastpaced collaborative team and must be able to manage multiple timesensitive projects.

This is a Remote position available in the United States.

Bright Horizons is trusted by families and employers around the world for highquality child care and early education backup care and workplace education. We partner with some of the worlds best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

• Owns customer experience survey reporting and analysis through creation and maintenance of results dashboards reporting and oneoff analyses for multiple service lines

• Acts as a research/analysis subject matter expert and resource for Customer Insights

• Understands context of data and appropriate uses

• Monitor measure and provide feedback on surveys and report performance

• Performs basic data transformations in Excel

• Supports research development and endtoend survey process.

• Monitors health of surveys and brings issues to leadership

• Works with stakeholders and end users of dashboards/reporting to communicate insights and ensure understanding

• Develop and maintain a working knowledge of company operations

• Works collaboratively with other departments to identify improvements to reports

• Exercises authority to send and analyze surveys

Minimum Requirements

• A minimum of 1 year of experience in an Analytics Insights or survey/dashboard creation role

• Bachelors Degree in Analytics Math Research or a related field 3 years of additional relevant experience considered in lieu of degree

Additional Job Requirements

• Experience with Qualtrics Customer Experience Platform

• Strong analytical problem solving and critical thinking skills

• Ability to prioritize and manage many competing demands and thrive in a fastpaced environment

• Excellent written and verbal communication skills

• Customer Experience mindset

• Ability to selfcheck own work and correct errors

• Strong skills in Excel including sorting filtering and basic formula creation and use

• Ability to learn new systems quickly

At this time Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation

The annual salary for this position is between. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience education and training certifications geography and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position subject to applicable eligibility requirements:

Medical dental and vision insurance

401(k) retirement plan

Life insurance

Longterm and shortterm disability insurance

Life at Bright Horizons:

Our people are the heart of our company. Because were as committed to our own employees as we are to the children families and clients we serve our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race color religion sex age disability sexual orientation veteran status national origin genetic information or any other characteristic protected under federal state or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process please contact the recruitment helpdesk ator . Determinations on requests for reasonable accommodation will be made on a casebycase basis.