Service Advisor
Service Advisor
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Job Description
CHEVROLET OF MILFORD SERVICE ADVISOR
Move Up In Your Career Today!
Income Potential Up to $75K$100K!
FullTime Position Experience Preferred.
*Bilingual Spanish/English a PLUS*
We need Service Advisors now to keep up with high customer demand. Service Advisor for this Fulltime Position. This opportunity is a real earning potential up to $70000.00 $100000.00 plus per year. The individual must self driven and strong sales background.
Service Advisor Job Responsibilities:
- Greet customers and assist them with any inquiries.
- Consult with customer on applicable service specials
- Document services declined and ask for followup on future service considerations
- Use tablets to generate ROs picture vehicles up sell up work and recommended services up front
- Up Sell using ASR provided by the technicians
- Maximize each repair order
- Keep customer informed on completion times service expenses and possible changes
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
- Provide concierge support for all owner inquiries whether by phone or in person to assure the customer has a positive service experience
- Build strong relationships with the customers
Responsibilities
- Oversee service repair orders and flow of Drive Lane.
- Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Must be organized thorough with all process and handling ROfrom opening to closing.
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Must have an understanding of warranty process closing repair orders correctly
- Keeping customer updated with the repairs. Processing customer request accordingly.
- Keeping Service Manager up todate with any customer issues or concerns.
- Keeping CSI to customer satisfaction.
- Must be able to workSaturdays. 5 day work week)
Qualifications
- Organized and friendly personality
- Fantastic communication skills with our customers
- Professional wellgroomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Able to work Saturdays
- Able to sell work without any hesitation
- Able to communicate via text/email with customers and internal
- Able to relate videos pictures ASRs send by technicians to customers
- Clean driving record and valid drivers license
- GM experience a plus
- Reynolds experience is required but we can train
Chevrolet of Milfordpart ofTantillo Auto Groupa Long Island basedfamily owned DealerGrouphas an immediate opening for an experiencedService Advisorfor our Milford CT Chevrolet store.
*Bilingual Spanish/English a PLUS*
We are looking for a motivated individual whom wants to grow with us.
We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.
Our employees work hard to ensure our customers are dealt with honestly in a straightforward manner professionally and courteously. We know how to value our human capital and give every employee the opportunity to grow.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
