Senior Renewals Representative
Senior Renewals Representative
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$ 48 - 72
1 Vacancy
Job Description
Job Description
The Renewal Manager plays a critical role in driving customer retention and revenue growth by leading strategic account renewal processes. This position involves proactively managing the renewals pipeline identifying expansion opportunities and ensuring a seamless renewal experience for customers. The ideal candidate possesses strong negotiation skills excels at building customer relationships and has a proven track record in renewals or account management within a SaaS environment. Additionally the Renewal Manager will mentor junior team members collaborate with crossfunctional teams to enhance customer success and contribute to the development of revenueretention strategies.
Responsibilities
Lead the strategic approach to account renewals identifying growth opportunities within the existing customer base.
Play a pivotal and proactive role in managing the Renewals teams pipeline ensuring a smooth renewal process and optimising customer experiences.
Utilize your seasoned negotiation skills to engage with customers particularly at the senior executive level retaining their dedication to our services.
Mentor junior team members sharing your expertise and contributing to the overall success of the renewals team.
Innovate processes and strategies with the agility encouraged in Zendesks environment.
Coordinate and contribute to the development of critical revenueretention strategies collaborating with crossfunctional teams to improve customer success.
Serve as an ambassador of the Zendesk brand demonstrating leadership in crafting toptier customer experiences.
Qualifications & Competencies
A Renewals or Customer Success veteran poised to take on a strategic role.
A person who excels at finding solutions with a passion for developing customer relationships and driving business growth.
5 years of robust experience in Renewals Sales Operations or Account Management with a proven record of exceeding targets within a SaaS environment.
Exceptional business acumen with a relentless curiosity for industry knowledge.
The confidence and drive to outperform and the resilience to handle complex negotiations.
Strong communication skills capable of collaborating with collaborators at all levels.
Advanced understanding of valuebased selling and proficient numerical reasoning.
A Bachelors or equivalent experience or a Masters degree.
Basic Qualifications:
5 years of experience in Renewals Sales Operations or Account Management.
Demonstrated track record of exceeding sales targets in a SaaS environment.
Outstanding communication and negotiation skills.
Proven ability to coach and mentor junior team members.
Preferred Qualifications:
Advanced degree in Business Marketing or a related field.
Experience collaborating with senior executive collaborators.
Familiarity with valuebased selling methodologies.
Proficiency in CRM tools and data analysis.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
