French Support Expert Onsite Hybrid in Lisbon
French Support Expert Onsite Hybrid in Lisbon
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Job Description
Job Title: French Support Expert Onsite & Hybrid Opportunities
Location: Lisbon Portugal (Onsite & Hybrid Options Available)
Relocation Package: Yes
Welcome Bonus: 3000
About CBT:
At CBT we dont just offer customer supportwe create exceptional personalized experiences that leave a lasting impression. As a global leader in customer service solutions were expanding our team and looking for enthusiastic skilled French Support Experts to join us in Lisbon Portugal. Whether you prefer to work onsite in a hybrid setup or a combination of both we offer flexible options to suit your lifestyle. Plus were offering a 3000 welcome bonus and a comprehensive relocation package to help you make Lisbon your new home.
Job Description:
As a French Support Expert at CBT you will play a key role in providing worldclass service to our Frenchspeaking customers. Youll act as the goto expert delivering toptier support via phone email and chat ensuring that every customer interaction is smooth positive and efficient. Whether onsite or in a hybrid working arrangement youll enjoy the flexibility of choosing how you work while making a real impact on customer satisfaction. Get ready to bring your passion for problemsolving and your excellent communication skills to the forefront!
Key Responsibilities:
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Provide expertlevel customer support in French through various channels (phone email and chat) ensuring a seamless experience for every customer.
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Resolve customer issues quickly and effectively offering solutions that exceed expectations and leave customers fully satisfied.
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Assist customers with product inquiries troubleshooting and account management ensuring clarity and understanding at all times.
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Maintain accurate records of customer interactions and track progress in resolving ongoing issues.
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Collaborate with other departments to resolve complex customer concerns and improve service processes.
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Keep up to date with product developments ensuring you have the knowledge to provide timely and relevant assistance.
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Contribute to meeting team goals and KPIs while maintaining a focus on delivering excellent customer experiences.
Qualifications:
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Native or fluent in French (both written and spoken).
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Previous experience in customer service or support is a plus but not mandatoryjust bring your passion for helping people!
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Strong problemsolving skills with the ability to stay calm and resourceful under pressure.
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Excellent communication skills with the ability to explain technical issues in a clear and friendly way.
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Selfmotivated and comfortable working independently whether onsite or remotely in a hybrid environment.
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Team player who enjoys collaborating in a multicultural dynamic workplace.
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Flexibility to work in shifts including evenings and weekends depending on customer needs.
What We Offer:
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A competitive salary and a 3000 welcome bonus to help you get started.
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Flexible work options: Choose between onsite hybrid or a combination of both to match your lifestyle.
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A comprehensive relocation package to support your transition to Lisbon including accommodation assistance visa support and more.
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Full training and development programs to help you succeed and grow your career.
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A fun and multicultural work environment with colleagues from around the world.
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Health insurance wellness programs and exclusive employee discounts to take care of your wellbeing.
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The opportunity to live in Lisbon one of the most vibrant cities in Europe offering rich culture great food and an amazing lifestyle.
Employment Type
Full Time
