Senior Transient Sales Executive
Senior Transient Sales Executive
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Job Description
JOB SUMMARY
Acts as the onproperty sales liaison to drive business transient revenue within specific transient segments (i.e. consortia wholesale special corporate AAA travel agencies entertainment diplomatic social leisure etc.. Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops implements and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e. area sales account sales and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business including orchestrating the transaction (i.e. work with revenue front office concierge teams etc. as appropriate. Conducts walkthrough with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4year college degree
Previous experience in proactive lead generation in hospitality and sales discipline
Experience selling leisure transient or special corporate business
CORE WORK ACTIVITIES
Managing Sales Activities
Achieves transient revenue goals by responding to incoming group/catering opportunities for the property that are within the predefined budgeted transient mix.
Understands the overall market (e.g. competitors strengths weaknesses programming economic trends supply and demand etc. and knows how to sell against them.
Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments by leveraging various tools and systems such as Hoteligence EMPOWER GXP property management system MRDW etc.
Secures the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Achieves transient revenue goals by actively upselling each business opportunity to maximize revenue opportunity.
Partners with Area Sales Account Sales and GSO to identify transient business and achieve revenue goals.
Develops transient sales revenue operation budgets and provides forecasting reports.
Works with the management team to create and implement a transient sales/marketing plan addressing revenue customers and market.
Assists with selling implementation and followthrough of transient sales promotions.
Attends post checkout feedback sessions to understand transient needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.
Provides accurate complete and effective turnover to Event Management as applicable by segment.
Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
Conducts walkthroughs and site inspections as required.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Participates in and practices daily service basics of the brand.
Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Verifies successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.
Provides strategic segment insight to Sales Executives focused on transient Hotel Sales Objectives and are soliciting new BT business from small business accounts sourcing new accounts identifying new targets and resoliciting past business leads to maximize hotel transient share. Completes other reasonable duties as requested by leadership.
Building Successful Relationships
Builds and strengthens relationships with existing and new customers to enable future business through sales calls entertainment FAM trips trade shows etc.
Develops relationships within the community to strengthen and expand customer base transient sales opportunities.
Works collaboratively with offproperty sales channels (e.g. Area Sales Global Sales Organization Account Sales) to verify the property needs are being achieved and the sales efforts are complementary not duplicative.
Maintains proper and timely communication with the account customer(s) to verify overall satisfaction and quick resolutions. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customers expectations.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Utilizes interpersonal and communication skills to lead influence and encourage others; advocate sound business decisionmaking; demonstrate honesty/integrity; lead by example.
Collaborates effectively with peers managers and customers in a global and culturally diverse environment.
Hybrid Position
The hourly pay range for this position is $45.19to $61.54. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Senior IC
Employment Type
Full-Time
