Customer Experience Associate
Customer Experience Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Serve as the first contact and oncall resource for all customers via phone email and live chat
- Quickly and accurately problem solve for any customer deliveries transactions and experience that dont go 100 as planned
- Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
- Use Excel and Google Sheets to track and analyze data for routine problem orders
- Analyze appropriate metrics for measuring customer experience engagement and satisfaction.
- Understand our shipping fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
- Partner with leadership team to create and execute new policies procedures and client retention initiatives.
Qualifications
- Strong leadership organizational administrative and project management skills.
- A creative problem solver that looks for new solutions versus the status quo.
- Flexible and resilient comfortable with ambiguity adaptable to a fast changing environments.
- Youre serious about your grammar. The difference between youre and your matters to you.
- Looking for passionate academics looking to grow with us.
What we offer
- Health dental & vision Insurance
- Fitness & wellness benefits
- 401k retirement savings plan with Company matching
- Quarterly clothing allowance
Required Experience:
IC
Employment Type
Full-Time
