Service Support Coordinator
Service Support Coordinator
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Job Description
- Brand new fulltime position based on Darkinjung Country in Gosford
- $73k $79k Super Salary Packaging
- Flexible Friendly organisation!
Our Organisation
The Benevolent Societys vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children young people and their families; older people; carers and people with disability. We are an independent nonreligious service provider which supports people to live life their way.
As part of The Benevolent Societys vision we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic political and social inclusion of Aboriginal and Torres Strait Islander peoples.
About the role
The Service Support Coordinator (SSC) plays a key role in supporting the delivery of multiple programs including Communities for Children (CfC) Family Connect and Support (FCS) and our Targeted Earlier Intervention (TEI) programs. This role provides highlevel administrative financial stakeholder engagement and operational support to ensure services run smoothly are welldocumented and meet compliance invoicing and reporting requirements.
A key focus of this role is supporting data collection analysis and remediation efforts to ensure accuracy consistency and meaningful insights that drive service improvement. The SSC will play an active role in identifying gaps streamlining data processes and enhancing data proficiency across the team.
As an SSC you will support invoicing financial reconciliation and payment processing for services provided. You will coordinate scheduling logistics and reporting for meetings training and program activities. Additionally you will maintain accurate records and databases to support datadriven decisionmaking. Assisting in the onboarding and training of new staff and volunteers is also part of your responsibilities. Acting as a key liaison between internal teams funding bodies and partner organizations you will ensure all activities align with organizational policies procedures and compliance requirements.
Duties
- Provide administrative financial and coordination support to service teams ensuring operational efficiency across multiple programs (CfC FCS & TEI).
- Engage with internal and external stakeholders to facilitate collaboration and service delivery.
- Manage documentation reporting and compliance processes to meet funding and regulatory requirements.
- Support data collection analysis and remediation efforts ensuring data integrity and identifying opportunities to improve data proficiency across the team.
- Identify trends and gaps in data to inform continuous service improvement and decisionmaking.
Our Benefits
We support people to live their best life. That includes you our employee. A best life is unique to everyone and can change as life changes:
- Salary Benefits You can package up to $15900 pa of your pretax salary to pay for everyday expenses before income tax is calculated meaning you take homeeven more pay!
- Motor Vehicle Packaging Options to suit your lifestyle.
- Work/Life Balance Enjoy flexible work arrangements including hybrid home/office options and accrue an additional day off each month (a bonus of 12 days per year) as a fulltime employee.
- Recognition and Reward Sector competitive remuneration various recognition programs and access to long service leave after 5 years.
- Wellness Stay fit with a Fitness passport utilise our Employee Assistance Program and even purchase additional leave.
- Professional Development We tailor career development opportunities to all employees and volunteers for career enrichment fulfilment and growth.
- Our Reconciliation Commitment Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave as well as the option to be a voice on reference networkinggroups the opportunity for cultural and professional development.
Skills and Requirements
- Essential: Strong administrative financial and organisational skills.
- Experience in stakeholder engagement working with government agencies service providers or community organisations.
- Ability to analyse data and provide insights to improve service delivery and compliance using your strong attention to detail and problemsolving skills.
- Experience in invoicing financial processing and reconciliation within a servicebased environment.
- Excellent communication skills both written and verbal along with the ability to prioritise tasks and work under pressure.
- It would also be desirable if you have experience in the community services notforprofit or government sectors and the associated compliance funding and reporting requirements.
If you identify as Aboriginal and/or Torres Strait Islander peoples then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice one who offers provides and practices cultural safety in our workplace.
Interested Apply online today!
Please submit your current CV and cover letter outlining your suitability and interest in the role.
Contact Kylie onfor a friendly confidential discussion.
Required Experience:
IC
Employment Type
Full-Time
