Summer 2025 Internship - Associate Digital Marketing Specialist Online

Job Description

At Zendesk we create software that powers exceptional customer service. Our easytouse & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience our products help businesses to build personal connections and deliver seamless support across multiple channelslike email chat social media and phone.

Growth Product Intern Program
The Growth Product team at Zendesk is dedicated to enhancing customer experiences by influencing conversion rates trial engagement expansion and retention. We prioritize datadriven decisionmaking and foster open communication creating an excellent environment for individuals eager to learn and make meaningful contributions.

Our Growth product Summer Internship offers a unique opportunity to work on impactful features learning & applying your skills in realworld product scenarios

This 9week program beginning in June 2025 is based in our San Francisco office located in the heart of the downtown financial district.

What Youll Experience
As an intern youll join a cohort of likeminded peers and receive guidance from experienced product managers dedicated to supporting your growth. Your support team will include your manager a peer buddy and a senior mentor (Director) providing you with personalized feedback and career development.

This is a great chance to build your professional network gain handson experience and lay the foundation for a successful product career. Youll also enjoy competitive compensation benefits and an endofprogram bonus to recognize your hard work. Plus team lunches and unlimited snacks make the experience even sweeter!

Who Were Looking For
This program is ideal for rising undergraduate seniors (graduating May/June 2026 pursuing degrees in Business Computer Science Marketing Communications Program Management or related fields. Were seeking enthusiastic motivated individuals ready to make an impact.

Important Details

• Program Dates: June 16 August 15 2025

• Location: San Francisco office (MondayThursday inoffice WFH Fridays)

Join us for an unforgettable summer where youll gain practical experience grow your skills and make lasting connectionsall while contributing to meaningful work at Zendesk.

What youll be doing

Within the Growth function we have 1 role:

• Product manager intern

As one of our Product Manager intern your key responsibilities may include the following:

• Market Research: Conduct research to identify growth opportunities and analyze competitor strategies.

• User Feedback: Collect and analyze user feedback to understand needs and pain points.

• Product Development: Assist in defining product requirements and work with engineering and design teams.

• A/B Testing: Design and implement experiments to evaluate new features and optimize user experience.

• Performance Metrics: Track and report on key performance indicators (KPIs) related to user acquisition and retention.

• CrossFunctional Collaboration: Work with marketing sales and support teams to align on growth initiatives.

• Documentation: Maintain documentation of product features and testing results.

• Strategic Initiatives: Contribute to strategies for market expansion and identify potential partnerships.

• Learning: Stay updated on industry trends and seek mentorship to enhance product management skills.

• Customer Journey: Assist in mapping the customer journey and improving onboarding processes.

Who You Are:
We are looking for passionate creative and proactive interns who are eager to learn and contribute to a dynamic team.

Minimum Requirements:

• Currently pursuing a bachelors degree in Business Marketing Computer Science Engineering or a related field with planned graduation in Winter 2025 or Spring 2026

• Positive attitude with a product mindset

• Desire to learn new things quickly and willingness to learn in a fastpaced environment.

• Strong analytical and problemsolving skills with the ability to interpret data and make datadriven decisions

• Familiarity with basic product management tools (e.g. JIRA Figma) and data analysis tools (e.g. Bigquery Google Analytics).

• Ability to work collaboratively in a team environment and build relationships with diverse stakeholders.

• Strong work ethic reliability and attention to detail an overall get it done attitude

Preferred Requirements:

• Previous Engineering Marketing or Product internship preferred

• Basic understanding of the product development lifecycle and methodologies (e.g. Agile Scrum)

Why Join Us:

• HandsOn Experience: Gain valuable exposure to all aspects of a marketing team with direct involvement in highimpact projects.

• Networking Opportunities: Build your professional network and connect with key players in the industry.

• Mentorship: Work closely with experienced marketing professionals who will provide guidance and mentorship.

• Potential for Future FullTime Role: Highperforming interns may be considered for future fulltime opportunities.

Hybrid:

Being digital first doesnt mean were digital only. In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our San Francisco office 4x a week.

#LIJM7

The US annualized base salary range for this position is $52000.00$78000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.