Working Student Customer Success fmd
Working Student Customer Success fmd
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Job Description
YOUR MISSION:
As a Working Student Customer Success (f/m/d) at Parloa you will support our Customer Success colleagues in their daily tasks preparation and followup of customer meetings documentation process optimization etc. You will have the opportunity to take responsibility and help us turn our customers into true Parloa champions.
IN THIS ROLE YOU WILL:
- Support the Customer Success team in the preparation of customer meetings workshops presentations and documentation.
- Respond to customer inquiries and requests for consulting and support.
- Collaborate crossfunctionally with sales partnerships agent architects agent integration engineers and support team to ensure a seamless customer experience.
- Identify opportunities and document processes and playbooks to drive improvements within the customer success team.
WHAT YOU BRING TO THE TABLE:
- Studying a business or ITrelated course at a German university.
- Phenomenal interpersonal skills you love working in a highperforming team
- Clear communication skills you are able to communicate extremely precise and effective
- You are very detailoriented in your work as a lot of the success of our outbound activities rely on the data quality of your work
- You are coachable passionate curious and competitive (yet humble).
- Fluent in German (on a professional level) and English.
WHATS IN IT FOR YOU
- Opportunity to build your career in Customer Success and become an important part of a rapidly growing startup with a very (very) steep learning curve
- Be part of a dynamic driven team of 40 nationalities with flat hierarchies and collaborative company culture
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
- Weekly sponsored office lunches regular team events game nights and other social activities.
- Flexible working hours 28 vacation days per 5 working days.
Your recruiting process at Parloa:
Recruiter video call Hiring Manager Interview Meeting the team
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Employment Type
Student
