Account Manager
Account Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Company:ConnectWise
Title:Account Manager
Location:Sydney
Working: Hybrid 3:2
Salary: $115k Base $190k OTECompany Description:
ConnectWise is a global communitydriven software company supporting over 45000 partners worldwide. With 3000 colleagues across North America EMEA and APAC they empower technology solution providers to improve business operations automate service delivery and deliver exceptional customer experiences. Their culture thrives on inclusivity innovation and collaborationvaluing each individuals unique contributions.
Role Overview:
TheAccount Manageris responsible for postsales partner relationships acting as the ConnectWise ambassador. The role supports and expands partner service offerings and utilization working closely with the Partner Success team. This position is focused on growth partners driving business expansion through proactive engagement collaboration and strategic account management.
Key Responsibilities:
Title:Account Manager
Location:Sydney
Working: Hybrid 3:2
Salary: $115k Base $190k OTECompany Description:
ConnectWise is a global communitydriven software company supporting over 45000 partners worldwide. With 3000 colleagues across North America EMEA and APAC they empower technology solution providers to improve business operations automate service delivery and deliver exceptional customer experiences. Their culture thrives on inclusivity innovation and collaborationvaluing each individuals unique contributions.
Role Overview:
TheAccount Manageris responsible for postsales partner relationships acting as the ConnectWise ambassador. The role supports and expands partner service offerings and utilization working closely with the Partner Success team. This position is focused on growth partners driving business expansion through proactive engagement collaboration and strategic account management.
Key Responsibilities:
- Manage a defined list of about 200 partner accounts with a focus on growth
- Work with the AE team who is responsible for selling net new products into the existing customer base (e.g. SOC security services)
- Conduct proactive outbound calls to uncover additional business opportunities
- Support crossfunctional collaboration with internal sales teams to drive sellthrough strategies
- Maintain regular partner contact to understand objectives challenges and growth goals
- Meet sales objectives tied to quota and business activity
- Identify and qualify expansion opportunities for Sales teams
- Conduct quarterly business reviews with partners
- Manage renewals and ensure continued partner engagement
- Utilize MEDDIC/BANT forecasting methodologies
- Ensure strong CSAT/NPS outcomes
- Bachelors degree or equivalent business experience
- Strong preference to hire someone from the MSP vendorland that understands the MSP landscape and core solution offerings
- 3 years of relevant experience in account management or sales
- Ability to manage projects independently with minimal supervision
- Familiarity with MEDDIC/BANT methodologies and Salesforce (or similar CRM)
- Strong customer service skills with a sales mindset
- Organized detailoriented and selfmotivated
- 1st interview with Tina manager of account managers
- 2nd interview with Conor sales director
- 3rd interview take home excercise and presentation
Required Experience:
Manager
Employment Type
Full Time
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