Business Analyst - Manager
Business Analyst - Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
Advisory OtherManagement Level
ManagerJob Description & Summary
At PwC our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection prioritisation and resource allocation to facilitate successful project delivery.In project management at PwC you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
This position plays a key role in understanding the requirements from the business perspective. This role will work closely with business product owners and technical teams to lead the analysis of problems faced by business users through collaborative discussions.
This role is responsible for managing changes in requirements throughout the project lifecycle always balancing scope with technical feasibility and plays a lead role in quality assurance activities. Expectation is that there is a high emphasis on attention to detail and quality of documentation produced using a combination of experience best practices standards and an approach that aligns with the PwC SCO guidelines.
To succeed in this position he/she must be adaptable to change an adept listener influencer negotiator and facilitator competent at relationship building and conflict resolution possessing superior oral and written communication skills.
Key responsibilities include:
Working closely with the business to identify and analyze core business processes and workflows (as is and to be)
Conducting interviews and facilitating workshops with SMEs
Development of procedural documentation as it relates to business processes
Development of clear and detailed process maps and business requirements
Identifying process improvement opportunities
Identifying and documenting interim and future state processes and workflows
Identifying issues and risks and their recommended resolution or mitigation
Development of process test scripts as well as coordination and facilitation of endtoend process dry run testing
Transitioning to business users responsible for ongoing management and operation of business processes at end of project
Working closely with the change manager to identify how the business processes and/or tools may impact the people aspect of change and provide support where to ensure successful adoption and sustainability
Working towards defined project deliverables ensuring they are met within the identified project timeline and regularly reporting progress to the Project Manager and/or key stakeholders
The Business Analyst/Process Analysis must be organized disciplined and focused with the ability to effectively gain trust by understanding empathizing and eliciting information from business SMEs and/or technical people to produce the applicable project deliverables.
Qualifications
Education/Experience:
Bachelors degree or equivalent in Business Analysis related discipline
Strong business acumen as well as proven experience working on businessdriven initiatives
Handson experience as a Business Analyst and on Agile projects with excellent business process mapping skills process analysis and process reengineering skills are essential
Excellent experience in eliciting and developing business requirements. This includes managing changes in requirements throughout the project lifecycle always balancing scope with technical feasibility and plays a lead role in User Acceptance Testing (UAT) activities of programs
Experience with problem solving methodologies such as Design Thinking DMAIC LEAN or equivalent will be considered an asset
Strong analytical skills with a demonstrated ability to comprehensively analyze business processes and workflows
Experience in mapping and documenting of interfaces between legacy and new systems
Experience in facilitating workshops and conducting interviews using a variety of journey mapping tools
The ability to lead and facilitate UAT and defect resolution sessions. This includes experience in creating end to end test cases/ scripts tracking issues to resolution and facilitating and coordinating UAT with business resources
Solid experience in developing procedural documentation and presentations
Experience in data and process modeling using modeling techniques and tools (such as Visio MIRO ERD tools Balsamiq Alteryx etc. combined with solid experience with O365 Collaboration tools and Gen AI tools.
Nice to have RPA/Power Automate/Power Apps experience
CBAP and CSM certification is a plus
Ability and confidence to work closely with all staff levels particularly senior level stakeholders or C level staff
Proven experience managing business processes changes on complex projects (IT and business) from initiation through to implementation and hand off to the operations and support organization. This includes leading a team of analysts to accomplish the objectives
Experience and/or understanding of organizational change management practices and business processes that address an organizations change readiness
Experience working within a waterfall and/or agile project management framework and related tools
PwC Dimensions and Capabilities
Stakeholder Partnership
Ability to communicate effectively with staff at all levels of the organization
Can present a point of view confidently and persuasively. Interacts effectively with the target audience to obtain buyin on difficult issues or decisions
Helps client identify the business value they are expecting and establish ways to monitor this throughout the life of a project/program to achieve benefits realization
Is able to work with ambiguity in the initial stages of a project/program and clarify business objectives and scope through discussions with stakeholders. Assists the client in developing vision or concepts
Business Knowledge
Understands the interaction between business and process and technology and is able to identify opportunities for technology to enable process change
Can identify and apply opportunities for using specific technologies to support business objectives
Flexible and able to work with a wide range of cultures understanding social economic and cultural differences between the countries we work with
Judgment
Has excellent analytical problem solving and decision making skills. Can translate complex problems into components and actionable objectives
Can effectively identify and remove roadblocks in order to develops sound and creative ideas or solutions to client issues
Can make recommendations that consider global convergence and divergence
Participates in strategy or other management meetings with clients and recommends approaches and solutions
Risk Management
Assesses the potential impact of a solution including process organizational and technology changes
Ownership and Commitment
Holds themselves accountable for exhibiting values of the organization
Passionate to succeed. Acts as an advocate for the project
Learning Agility
Demonstrates a positive and proactive attitude towards change
Self aware. Is open to constructive feedback and makes appropriate changes when
Committed to ongoing self learning and development
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Business Process Improvement Coaching and Feedback Communication Costing Creativity Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity IT Project Lifecycle Learning Agility Optimism Process Mapping Process Standardization Professional Courage Program Management Project Budgeting Project Coordination Project Delivery 24 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
June 30 2025Required Experience:
Manager
Employment Type
Full-Time
