Junior Operations Analyst

Were Kingfisher A team made up of over 78000 passionate people who bring Kingfisher and all our other brands: B&Q Screwfix Brico Depot Castorama and Koctas to life. Thats right were big but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And thats where you come in.

At Kingfisher our customers come from all walks of life and so do we. We want to ensure that all colleagues future colleagues and applicants to Kingfisher are treated equally regardless of age gender marital or civil partnership status colour ethnic or national origin culture religious belief philosophical belief political opinion disability gender identity gender expression or sexual orientation. Based out of our Southampton office.

JuniorOperations Analysts (JOA) reside in the Command Centre providing round the clock dedicated Level 1/2 Infrastructure monitoring support for all of Kingfishers banners. This is a key role to the incident management process responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.

• To work 12hour shifts 24x7 managing IT services in accordance with Kingfisher operational policies and procedures.
  
• Monitor IT production services of the operating companies that form Kingfisher PLC.
• Work with experienced team members to develop business knowledge key capabilities and essential skills in readiness for promotion to next role.
• Have a genuine interest in Retail and how customer needs are changing particularly online
• Fix production incidents in accordance with agreed procedures and where necessary coordinate the resolution of more difficult incidents by working closely with technical support personnel.
• Form effective relationships with colleagues so implementation of additional bridge responsibilities is seamless.
• Good general knowledge of IT software tools (EG: Microsoft Windows MS Excel)
• Excellent communication skills verbal and written.
• Ability to pick up new skills quickly.
• Good verbal and written communications skills
• Customer focus
• Selfmotivated with ability to work effectively under pressure.
• Ability to work as part of a team
• Good organisational skills attention to detail and good time management skills.
• Reliable and conscientious
  • Excellent GCSE grades emphasis in English & Maths
  • An IT related qualification would be advantageous.
  • 12 Hour shifts 24x7x365. Days 0730 to 1930. Nights 1930 to 07:30
  • Overtime opportunities due to holidays and shift absence and workloadx

Be Customer Focusedconstantly improving our customers experience

• I listen to my customers
• I use available data to help make decisions

Be Human acting with humanity and care

• I do the right thing
• I am respectful

Be Curious thrive on learning thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile working with trust pace and agility

• I have courage to be creative
• Done is better than perfect I aim for 80/20

Be Inclusive acting inclusively in diverse teams to work together

• I embrace allyship
• I have selfawareness and a desire to learn

Be Accountable championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher we value the perspectives that any new team members bring and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100 of the requirements.

In return we offer an inclusive environment where what you can achieve is limited only by your imagination! We encourage new ideas actively support experimentation and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisherhere!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested Great apply now and help us to Power the Possible.

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