Client Program Director
Client Program Director
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Salary Not Disclosed
1 Vacancy
Job Description
Client Program Director
Are you collaborative energetic passionate and customercentric
As the Client Program Director (CPD) you lead the global Customer Experience (CX) community to operationally serve one of our Key Clients you are an essential element of the global account team resulting in successful customer experience and business growth around the globe. This role covers all products and services (OCELnS) and all brands.
Be together with the Key Client Director (KCD) the client expert internally and the client advisor externally.
You lead improvement and value adding projects and guide implementing new customer business for Maersk.
As you know in Maersk we are on a vision to become The Global Integrator of container logistics connecting and simplifying our customers supply chain. When becoming a CPD the customer world becomes your workplace.
We offer
- An exciting and attractive career in an aspiring and fastpaced environment
- Excellent training development opportunities and a platform for future global career prospects
- Flexibility and an inclusive working environment
- Enhancement of your communication problem solving and relationship building skills
Key responsibilities
- Enhance customer satisfaction
- Host and engage in regular customer calls reviewing performance and making forward looking plans
- Lead the customer transformation and verify implementation of valuecreating projects in the customer supply chain
- Find and implement possibilities of productivity improvement against service delivery level
- Enable sharing of operational expertise and knowledge within the community through daytoday and participation in inspirational workshops
- Represent the customers interests internally during additional business implementations
- Set up plans for onboarding training and development of the CX team serving the customer
- Be involved in objective setting & performance management of the CX team
- Provide recognition & feedback proactively
- Engage with Commercial Operational and Product experts to explore new developments servicing the changes in customer demand
- Host global/regional Client Program Management meetings calls and share best practices proactively with the option to travel
We are looking for
- Interest and willingness to learn about the Key Client priorities and assess strategically how Maersk can serve them
- Understanding of and passion for driving Operational Excellence in the business
- Experience of working with a wide variety of complex operational and commercial matters
- Excellent interpersonal skills to form a strong account community and manage stakeholders on various levels both within Maersk and our customer
- Ability to problem solve and recommend appropriate course of action creating value for the customer
- German speaker
- A strong background in airfreight operations
If you bring below this is a bonus for us
- Experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus
- Proven and sustained performance history of delivered success with focus on driving results in a matrix organization
- High sense of urgency and persistence
- Outstanding verbal writing and presentation skills
#LIFR1
As part of our preemployment screening we ask you to provide a VOG
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Director
Employment Type
Full-Time
