Service Improvement Co-ordinator - Statewide Services

Alfred Health

Alfred Health is a leader in health care delivery improvement research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne from ambulatory to inpatient and home and communitybased services.

• Fixed Term Full Time 1.0 EFT / 80 Hours) untilMarch 2026
• Salary Package: $101k $121k Superannuation
• Located at 549 St Kilda Rd with travel required to Albert Road Clinic
• Fitness Passport (Subscription membership to select gyms across Melbourne)
• Frequent professional development opportunities

Womans Recovery Network WREN

WREN is a 35 bed womens mental health service. This is an innovative response to the Royal Commissions recommendation on private/ public partnerships and the need for gender and sexual safe units. In partnership Alfred Health Ramsay Health and Goulburn Valley Health will provide a statewide specialist comprehensive trauma informed wellness focused service for women or those who identify as women who present with mental health conditions. This service will assess treat and support women over 18 years of age presenting with complex mental health conditions in a relational context including presentation during the perinatal period and for women presenting with eating disorders.

This service will include a combination of inpatient and bed substitution beds. This includes 5 perinatal beds 5 Eating Disorder beds 14 General Womens Mental Health beds (inclusive of 4 high level of care beds) within the Albert Road Clinic (ARC) Hub and up to 2 beds in Shepparton Private Hospital in the Shepparton Spoke.

Ngamai Wilam

Ngamai Wilam is anewly built 12bed residential eating disorder treatment facilityin Armadale set to open inMay 2025. Jointly funded by theAustralian Federal Governmentand theVictorian Government this specialiststatewide servicewill be managed byAlfred Health.

The service will provide24/7 traumainformed recoveryfocused carefor adults aged 18 and over in agenderinclusive homelike therapeutic environment. With a strong focus onfamily and chosen supports Ngamai Wilam is committed todelivering highquality personcentred care that promotes longterm recovery.

The Role

The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback audits and clinical risk management. This includes supporting the collection use evaluation and management of feedback and risk information within the Area Mental Health Service.

This position is a resource and contact person in relation to feedback & complaints management risk monitoring and improvement adherence to standards and legislative compliance across the service.

About you

Essential

• Relevant tertiary qualification in a clinical discipline and/or health service management
• Experience or capacity to facilitate organisational change support and involve staff and consumers in planning and service development initiatives
• Ability to review and analyse quantitative and qualitative data and compile appropriate reports

Desirable

• Sound knowledge of the concepts and principles of quality management with emphasis on systems improvement
• Experience in facilitating and coordinating service wide reviews and developing plans and process to implement identified changes
• Proven ability developing monitoring and evaluating quality and risk management systems in a health context
• Excellent written and verbal communication and presentation skills and an ability to apply these skills to a variety of stakeholders
• Demonstrated knowledge of the strategic policy organisational frameworks and legislation that influence public mental health in Victoria

Requirements

• Australian working rights
• A current Working with Children Check and be willing to undergo a Background Check

Benefits

• Salary Packaging & Novated Leasing throughMaxxia.
• Flexible Heath Insurance coverage throughHCF Health Insurance
• Onsite car & bike parking opportunities nearby at The Alfred Deducted PreTax!!
• Fantastic onsite fitness facilities nearby at The Alfred throughProSportHealth and Fitness.
• Child Care Services nearby at The Alfred managed byKU Childrens Services
• Located close to public transport and cafes

If this opportunity sounds like it is for you click theAPPLYbutton include your resume and cover letter.

For more information regarding the position please contactPenny Herbert (Manager Strategy and Service Improvement)on ph:

All applications close at 11 pm AEDT Friday 11th April 2025

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020 health care workers in Category A or B roles (as determined by the departments risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website:www.alfredhealth