System Development Manager III REALM-HYD

The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a missioncritical engineering support organization and a strong delivery record to execute strategic crossfunctional operations and technology projects. This position involves regular communication with senior management on status risks and change control. Crossteam coordination project management and executive presentation skills are essential.

As the Manager you will have technical ownership of daytoday application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. Successful candidate for this role will have an established background in managing software support organisation has a strong customer focus excellent project management skills great communication skills and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams program/project management teams and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance efficiency of support operations. Lead a team of 7 highly talented Dev Ops engineers responsible for managing all aspects of missioncritical systems. Drive process and service improvements and improve daytoday operational efficiency. Investigate and recommend approaches and systems that meet quality performance and sustainability criteria Create operational runbooks for events and services. Youll lead them to create and efficiently use tools and processes to triage track and resolve customer issues within a rapidly growing development organisation. Youll be serving as the customer ambassador in engineering.
You will be accountable for performance of Amazons core business functions by partnering with development teams building reliability into code make process investments helping Amazon scale its operations for current and nextgeneration systems. Other responsibilities include continuously raising the bar on operational excellence waste elimination and continuous improvement for the largescale distributed systems. You should be able to clearly articulate through data productivity gains achieved.

Key job responsibilities
* As a System Development Manager you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration increase efficiency and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL Java/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system simplify processes etc.

Bachelors degree
3 years as a tech manager
Skilled in system design and Microservices technologies.


Managed a team of 8 or above for over 3 years
Skilled in AWS Technologies and developed automations and tools that impacted large scale customer base.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.