Customer Support Representative
Customer Support Representative
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Job Description
Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative you will fuel our clients excitement as their direct point of contact. We need someone in this role who has successfully built coordinated and executed client projects from inception to completion. Our ideal candidate has a huntermentality and is not afraid to roll their sleeves up.
What You Will Accomplish Every Day:
- Meet sales service quality and productivity objectives
- Responsible for interacting with new and existing customers and clients
- Conduct needs analysis and provide advice to customers by effectively communicating the value and benefits of the products and services offered by our clients
- Provide a high level of service build relationships and provide accurate information and the appropriate solutions to new and existing customers
- Raise issues concerns and trends to the leadership team
- Maintain a high level of product knowledge operational process and services
What You Bring to the Role:
- Bachelors degree from accredited college or university
- 24 years of experience working in the businesssphere in a clientfacing role
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Exceptional student mentality with the ability to think on your feet and make educated and responsible decisions quickly
- Thrive in a fastpaced entrepreneurial environment
- Pragmatic mindset but can also bring a sense of creativity to the role to drive innovation amongst the team
Benefits:
- Competitive compensation and uncapped commission.
- Access to the industrys top professionals for personal development and mentorship
- Opportunities to earn through bonuses and client incentives
- Supportive and encouraging teamoriented environment; COVID19 hasnt stopped us from building collaborative and strong relationships across our team
- Organic growth opportunities: We reward team members based on their performance skill and leadership ability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
