Indigenous Student Services Coordinator

The Indigenous Student Services Coordinator is responsible for the overall coordination and delivery of Indigenous student support and programs facilitated by Indigenous Student Services (ISS). This frontline role supports the Manager Indigenous Student Experience in duties that contribute to the successful operation of the Indigenous Student Services. This includes supporting and the coordination and implementation of Indigenous programs events and supports for students. In this role the ISSC connects students to vital resources supports that nurture their academic success and wellbeing which includes programming related to study skills classroom incident reporting financial needs time management and access to counselling supports. This position will also support programming related to cultural needs. As a part of the OIR and Indigenous Student Services Team this role will collaborate to build a thriving community rooted in connection inclusion and Indigenous ways of knowing and being. Under the direction of the Manager Indigenous Student Experience this role coordinates with internal and external facilitators to offer cultural and academicbased events which support Indigenous student success.

The Coordinator is an advocate for Indigenous students and consults with key stakeholders across campus to determine opportunities for addressing Indigenous student challenges identifying supports and streamlining processes. This role will be highly knowledgeable and up to date on best practices literature and research related to indigenous students their experiences challenges and needs. The role will function primarily in the areas of program support student support and administration.

In the University of Waterloos Strategic Planit states We particularly recognize Indigenous students faculty staff and alumni. We are committed to learning about the rich history and culture of Indigenous people of this land and an institutional response to the Truth and Reconciliation Commissions calls for action. In line with the Universitys Strategic Plan and Indigenous Strategic Plan Indigenous Initiatives strives to address the underrepresentation of Indigenous people and to increase specialized support. The successful candidate will be First Nations Inuit or Metis with familiarity of the diversity of Indigenous peoples in Canada and a keen understanding of Indigenous history current affairs and a strong knowledge of Indigenous educational issues and the Truth and Reconciliation Final Report. The University is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River.

As part of our due diligence process you will have to provide verification of citizenship/membership. Verifications will be done by the Indigenous Relations Office according to the process outlined here: https://uwaterloo/indigenous/indigenousverification/. Please note that our recruitment system has limitations. Hiring managers will only see the last updated version of the application (cover letter and resume) as older versions will be overridden. Therefore if you are applying to more than one job simultaneously your selfidentification will be available to all hiring managers.

This position is contingent on funding.

Indigenous Student Services Coordination

• Acts as a first point of contact for students accessing Indigenous Student services and programs while coordinating the Indigenous Student Services Centre on a daytoday basis welcoming students and ensuring that the Centre is functioning effectively to meet their needs
• Assists in the implementation administration and monitoring of services and programs developed related to Indigenous Student Services
• Working with Manager Indigenous Student Experience and Inclusive Communications Manager (Indigenous Relations) ensures important information is related to Indigenous students effectively in a timely manner through appropriate channels
• Assists in supporting Communication plans related to Indigenous Student Services and programs
• Coordinates with OIR staff including the Events and Special Projects Coordinator and other campus partners to promote/or host workshops services and engagement opportunities that benefit Indigenous students
• Provides support related to oncampus student engagement opportunities (e.g. orientation Open House Campus Life Fairs etc.
• Identifies and communicates barriers gaps and strengths for Indigenous students in accessing services and programs
• Attends OIR Team meetings as required

Case Management and Student Advising

• Directly supports Indigenous students and staff who support Indigenous students in navigating issues including supporting Indigenous students in accessing resources supports (both on and off campus) and help where there is no clear path forward
• Provides suitable triage and refers specific student inquiries or difficult/complex queries to the attention of appropriate staff (e.g. Indigenous Student Services Specialist at The Centre Indigenous Student Wellness Navigator etc.
• Supports establishing effective processes and procedures for the implementation and operation of Indigenous student supports
• Develop student support plans (including engagement of on campus resources and services) and follow up. The support response is scalable and tailored to each students specific needs
• Maintain confidential case records and a directory of resources
• Summarize and document advice given to each student to ensure continuity and consistency
• Assist students in understanding University policy and where policy has impact on student success
• Develop and maintain a database of referral resources services and supports Indigenous students and their families are eligible for
• Identifying and actioning on opportunities to provide enhanced support to Indigenous students that is informed by the student voice data and other metrics
• Development and maintenance of support documentation outlining goals outcomes and ongoing progress
• Uses current research to design intentional proactive and responsive supports that are in line with the needs of students and faculty/campus partners

Program Assessment and Evaluation

• Conducts research to understand evaluate and make improvements for program success
• Is knowledgeable and maintains an understanding of student needs including best practices at other institutions current research and trends and forecasting future developments for the Indigenous student populations attending the University of Waterloo
• Uses student feedback and data to provide recommendations for future program adjustments and considerations

Student Staff Development

• Supports the hiring onboarding and collaborating with a team of student staff employees to provide excellent leadership training and development to promote growth in both leadership and equity knowledge and competence
• Creates and maintains positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations effectively measures and evaluates student staff performance and provides termly feedback
• Works collaboratively with stakeholders both within the Student Success Office and across campus (WUSA GSA Campus Housing Campus Wellness Faculties etc.

• University degree or equivalent experience required A specialization or focus in First Nations Mtis and Inuit student development or services would be an asset
• The successful candidate will be First Nations Mtis or Inuit with lived experience of Indigenous world views cultures and values and strong ties to First Nations Mtis and/or Inuit communities
• Knowledgeable of cultural protocols to appropriately engage and foster respectful reciprocal ongoing relationships with local (including urban) First Nations Mtis and Inuit peoples in a large decentralized and complex university or institution
• Experience in a student focused service setting working with students preference given to those with experience in working with or understand Indigenous student populations
• Experience in developing programming for students in the postsecondary sector and/or Indigenous populations
• Demonstrated knowledge of best practices in Indigenous student development and success
• Excellent interpersonal communication skills including written oral one on one and within a group setting
• Proven ability to take initiative and be both creative and flexible
• Strong critical thinking tact judgement and decisionmaking skills
• Demonstrated ability to work individually and collaboratively as part of a dynamic team
• Demonstrated ability to balance multiple priorities and projects
• Proven ability to manage multiple demands stay organized and prioritize effectively
• Experience in organizing and executing online and inperson events
• Knowledge of the unique needs of the First Nations Mtis and Inuit student populations
• Knowledge of the Truth and Reconciliation Commission the calls to action and how they can be addressed within a postsecondary setting
• Demonstrated interpersonal and communication skills both written and oral for the preparation of reports and making presentations
• Ability to present information and material to teams and groups of people within the OIR and across campus
• Ability to take initiatives to be creative flexible and a problemsolver
• Experience conducting academic and nonacademic research
• Intermediate proficiency in Word Excel PowerPoint and Outlook

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity antiracism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Mtis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources atorext. 45935.