Senior Solutions Engineer - Command Platform
Senior Solutions Engineer - Command Platform
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Job Description
As a Senior Solutions Engineer you will play a key role within the platform engineering team working at the crossroads of sales engineering and business support. In this dynamic position youll have the opportunity to drive meaningful process improvements develop cuttingedge automated solutions and deliver exceptional technical results that exceed customer expectations.
This role values your experience in collaborating with customers sales teams or business support functions. More importantly your passion for building innovative technical solutions and automating challenges will be at the heart of your success in this position.
About the Team
This team is responsible for designing implementing and maintaining scalable technical solutions that address complex business challenges. They collaborate closely with sales product and customer success teams to build innovative automated processes that streamline operations and enhance efficiency.
From troubleshooting technical issues to providing expert guidance to business support teams this team is instrumental to our ongoing success.
Energetic Passionate Fun and Enthusiastic
SelfMotivated and Accountable we are able to take direction and manage
Committed to Continuous Learning we hold a strong interest in learning and adapting to new tools and techniques
About the Role
You come from a strong support or technical background bringing handson experience in troubleshooting and problemsolving. You have a natural talent for identifying challenges and crafting innovative solutions and youre driven by a desire to build impactful automated systems. Collaborative by nature you thrive in an engineering team environment contributing your skills and insights to deliver technical solutions that make a real difference for customers and the business.
In this role you will:
Oversee operational processes supported by the Command Platform including sales order fulfillment licensing account management and facilitating customer mergers acquisitions and divestitures alongside comprehensive data management.
Act as a technical liaison between sales product and engineering teams troubleshooting and resolving complex technical issues related to the Command Platform.
Deliver training and technical support to users and stakeholders while serving as the subject matter expert for backoffice operations.
Administer user authentication manage rolebased access controls and oversee identity management protocols.
Develop and implement automated solutions to streamline routine tasks enhancing efficiency and reducing workload.
Maintain and update system documentation configurations and standard operating procedures to ensure seamless operations.
Monitor system performance and uptime optimizing for efficiency and reliability.
Perform regular updates patches and upgrades to uphold stability and security across the Command Platform.
Collaborate closely with internal and external auditors to provide ongoing compliance support and ensure adherence to regulatory standards.
The skills youll bring include:
Ability to troubleshoot complex system issues and work in a fastpaced environment
Logical thinking and analytics skills for debugging and root cause analysis
Strong written and verbal communication skills to interact with technical and nontechnical stakeholders
A serviceorientated approach when addressing user requests and system issues
Ability to translate complex technical concepts into userfriend explanations
Ability to document processes and troubleshooting guides clearly
Willingness to learn new technologies and adapt to evolving SaaS environments
Familiarity with monitoring/logging tools
Hands on experience with one or more programming languages
Experience in SQL and RDBMS (PostgreSQL MySQL Oracle SQL Server etc.
We know that the best ideas and solutions come from multidimensional teams. Thats because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact please dont be shy apply today.
About Rapid7
At Rapid7 we are on a mission to create a secure digital world for our customers our industry and our communities. We do this by embracing tenacity passion and collaboration to challenge whats possible and drive extraordinary impact.
Here were building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10000 global customers ahead of whatevers next.
Join us and bring your unique experiences and perspectives to tackle some of the worlds biggest security challenges.
#LIPB1
Required Experience:
Senior IC
Employment Type
Full-Time
