Senior IT Technician
Senior IT Technician
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Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Company parties
- Free uniforms
- Opportunity for advancement
Responsibilities:
- Technical Support: Provide advanced technical support for a variety of IT systems including servers networks and software applications.
- Network Management: Design implement and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
- System Administration: Perform regular maintenance and upgrades on client systems including patch management backup and recovery and system monitoring. Ensure that all systems are secure uptodate and compliant with industry standards.
- Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
- Project Management: Lead and manage IT projects including system migrations network installations and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
- Documentation: Create and maintain detailed documentation for all client environments including network diagrams system configurations and troubleshooting procedures.
- Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians.
- Compliance: Ensure that all client systems comply with relevant regulations and industry standards including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
- Emergency Support: Provide oncall support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data including afterhours and weekend support as needed.
- Experience & Education: Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelors degree in IT Computer Science or a related field is preferred with certifications such as CompTIA Network Security Microsoft Azure Administrator or CCNA as a plus.
- Technical Expertise: Proficiency in Windows and Linux server environments virtualization technologies (VMware HyperV) and cloud platforms (Azure AWS).
- Networking & Security: Strong knowledge of networking protocols firewalls VPNs and cybersecurity best practices. Experience with monitoring tools such as SolarWinds Auvik or similar.
- RMM & Ticketing Systems: Handson experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
- Documentation & Process Management: Proficiency in documentation tools like Hudu IT Glue or SharePoint
- ProblemSolving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues with proven experience managing IT projects from inception to completion.
- Communication & Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical clients and provide outstanding customer service.
- Adaptability & Team Collaboration: Ability to work in a fastpaced evolving technology environment continuously learning and contributing to a collaborative team culture.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
