Support Engineer Alexa
Support Engineer Alexa
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Salary Not Disclosed
1 Vacancy
Job Description
The Support Engineer will:
Build a thorough understanding of system components and behaviors and mechanisms/methods for addressing improvements
Identify and escalate system defects trends opportunities and to implement improvement to the system
Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution
Deliver high quality data output under a tight deadlines covering unique data analysis requests from a range of customers
Dive deep into ambiguous issues and implement solutions
Contribute to process improvements to reduce handling time data output and faster solution for customers
In addition the Support Engineer will have strong machine learning background and handsonexperience with LLM quickly understand changes in response to customers requests and adjust workflows accordingly. The Support Engineer must have a passion for data efficiency and accuracy as well as:
Proactive in addressing issues and problems and an ability to work autonomously with minimal or no direction
Be comfortable working in a fast paced highly collaborative dynamic work environment
Support several projects at one time and to accept reprioritization as necessary
A history of successfully keeping up with high levels of ambiguity changing project conventions and shifting priorities
2 years of software development or 2 years of technical support experience
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience with AWS networks and operating systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
