Director of Operations
Director of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Director of Operations
Location: El Paso TX area
Duration: Fulltime
Salary: $Best PossibleRequirements
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Reviews and manages balanced scorecard and Key Performance Indicators regularly focusing on long term objectives to ensure client goals are continually met.
- Develops long term plan to enhance performance of programs. This includes areas such as Force Management Training quality staffing and/or program initiatives.
- Effectively manages in a fast paced call center environment with multiple teams.
- Leads crossfunctional activities and communication to further partnership between assigned clients.
- Participates in crossfunctional teams including IT WFM Client Services Implementation Change Management and other support departments.
- Uses a systematic approach to identifying improvement opportunities rootcause analysis recommending solutions and implementing process improvements in accordance with client/company policies and practices.
- Responsible for the leading providing professional development and evaluating direct reports. 8. Provides client with contact center consulting services in relationship to benchmark data relative to forecasting staffing quality assurance training call center technology etc. 9. Prepare deliver and facilitate both client and internal business presentations and meetings.
Must Have
- Must have Healthcare background & should be a seasoned contact center candidate
- Should have contact center leadership experience
- Candidate will work in neighborhood of about 600700 operators/individuals
- Will have 45 operations manager reporting to the candidate
- Should have experience in running healthcare contact/call center
- Candidates with virtual call center experience can also be considered
Benefits
Note: If interested please send your updated resume to and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts who would be a perfect match for this job then we would appreciate if you can forward this posting to them with a copy to us.
We look forward hearing from you at the earliest!
Required Experience:
Director
Employment Type
Full-Time
