HEAD OF OPERATIONS
HEAD OF OPERATIONS
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Job Description
A. Strategic Operations & Compliance Oversight
Develop implement and maintain Standard Operating Procedures (SOPs) aligned with World Bank USAID and multilateral agency operational requirements.
Ensure organizational compliance with donor regulations contract management policies and audit standards.
Translate the CEO s strategic priorities into executable operational work plans with defined performance metrics.
B. Service Delivery Coordination
Coordinate operations across all consultancy units and the Seismic AI Lab to ensure seamless project execution.
Monitor project workflows to ensure adherence to timelines budgets and donor compliance standards.
Implement quality assurance frameworks based on international consulting best practices.
C. Business Development & Proposal Support
Collaborate with the Business Development Team to prepare operational inputs for bids proposals and Expressions of Interest (EOIs).
Develop cost-efficient operational frameworks to support multi-country and multi-sector projects.
D. People & Organizational Development
Work with HR to manage talent acquisition onboarding and continuous professional development of operational staff.
Foster a performance-driven culture emphasizing accountability efficiency and donor compliance.
E. Financial & Risk Management Support
Support the CFO in developing annual operational budgets and cost-tracking mechanisms compliant with donor cost principles (e.g. USAID 2 CFR 200 World Bank FM guidelines).
Implement risk management frameworks for operational and project delivery functions.
F. Technology & Knowledge Management
Drive the adoption of AI ERP and digital tools for operational efficiency project tracking and reporting.
Ensure institutional knowledge capture and dissemination across teams and projects.
Requirements
- A Master s degree in Business Administration (MBA) Public Administration Operations Management International Development Project Management or a related field.
- A Bachelors degree in a relevant discipline is required; an advanced degree is strongly preferred.
- Professional certifications such as PMP PRINCE2 Lean Six Sigma or equivalent are an advantage
- Minimum 7 10 years of progressive experience in operations management administration or project support preferably in consulting firms donor-funded programs or international development environments.
- Proven experience managing operational functions across multi-sector programs including education governance technology AI and infrastructure.
- At least 5 years of experience supporting or overseeing operations in projects funded by USAID the World Bank EU DFID/FCDO or similar multilateral institutions.
- Demonstrated experience in developing and managing internal systems processes SOPs and compliance frameworks.
- Experience supporting proposal development bid submissions and start-up operations of new projects or offices is a strong asset.
- In-depth knowledge of donor regulations and operational standards (e.g. USAID 2 CFR 200 FAR ADS; World Bank Procurement Framework).
- Strong skills in project management tools and platforms (e.g. MS Project Smartsheet Asana Jira).
- Experience in managing operational integration of innovation-driven teams such as AI labs or digital development initiatives.
- Familiarity with Seismic s thematic areas including vocational education fintech digital transformation and infrastructure development.
- Excellent verbal and written communication skills; able to liaise confidently with internal and external stakeholders including donors consultants and vendors.
- Strong leadership and team coordination skills with demonstrated ability to lead cross-functional and multicultural teams.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
