Community Experience Specialist Ongoing Recruitment
Community Experience Specialist Ongoing Recruitment
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$ 65000 - 75000
1 Vacancy
Job Description
Overview:
The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment rewards and incentives member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Audience Experience Specialists may have a small book of business as determined by the Audience Experience Manager.
Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work as well as Comparably Best CEO Best Company for Women and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirks Top Company for Consumer Research and Online Panel Communities MROC and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here.
Key Responsibilities:
Customer & Account Management
Manages the bulk of customer management task and owns full audience experience for a portion of the verticals book of business.
Account Management: Owns full audience experience for an assigned set of accounts.
Manages all replicable and scalable audience experience tasks.
Consultation &
Consults with customers on services related to audience recruitment rewards incentives engagement and operations.
Executes all projects and tasks assigned by Audience Experience Strategists or Managers.
Quality Assurance
Provides quality checks on all customer deliverables.
Project Management
Maintains project timelines and clear communication with customers.
Your Success Metrics:
Community/Panel is developed/recruited and maintained to meet customer research needs.
Regular consultation with customer and account team to understand identify and recruit appropriate audience targets based on customer research goals.
Member data is 100 accurate and regularly validated for all communities in your portfolio.
User life cycles are measured to better understand user lifetime values.
Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.
Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.
Periods of time with less or no research are supplemented with nonresearch or secondary research activities.
Rewards/incentives if applicable are monitored for success on a monthly basis.
Analyze industry/audience trends to ensure content is relevant and interesting.
100 compliance of audience experience hours for all communities in your portfolio.
Overutilization or underutilization of hours leads to an upsell or strategic evaluation with Account Directors.
All projects/workspaces in Asana are accurate and setup properly.
All hours that are purchased by customers are used in full each month.
All hours are logged weekly for accurate and up to date reporting.
Who youll work with
Implementation Manager
Director of Training & Enablement
Account Directors
Strategic Research Leads
Core Skills & Competencies:
Audience Experience: Experience in managing online participant spaces such as communities panels or large forums understanding member dynamics and fostering engagement.
Data Analysis: Skilled at interpreting audience experience KPIs trends and performance metrics.
Strategic Thinking: Keen eye and attention to detail. Ability to develop action plans based on data insights to enhance audience experience success.
Customer Relationship Management: Ensures customer satisfaction through effective communication and value delivery.
Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.
What youll bring:
Education: Bachelors degree in a relevant field.
Experience: 12 years managing audience experience or an equivalent role in a B2B customerfacing capacity.
DetailOriented: Detailoriented team members with an eye towards and efficiency.
Team Player: Strong team player with excellent collaboration skills.
MultiTasking: Strong multitasker with excellent prioritization skills.
Customer Focus: Focused on highquality customer service and deliverables.
Analytical Skills: Proficient in data analysis and reporting.
Communication: Excellent verbal and written communication skills.
Adaptability: Can handle diverse audience needs and challenges.
ProblemSolving: Effective at addressing complex audience experience issues.
Empathy: Understands audience perspectives and needs.
Organizational Skills: Manages multiple accounts efficiently.
Preferred but Not Required
Experience in Microsoft Office
Benefits:
Health/Dental/Vision Insurance
401k match
Equity Purchase Option
Flexible Work Schedule
15 Vacation Days 7 Sick Days annually
12 Company Holidays 4 Floating Holidays/Recharge Days (giving you the flexibility to celebrate or observe nonstandard holidays or take time to rest and recharge)
Parental Leave
Monthly Internet/Phone Stipend
All Team Perks: many including: DoorDash GymPass Headspace & more
LA & NY HQ Perks: Weekly community lunches refreshments & snacks
Pet Friendly HQs
This position pays between $65000 $75000 base salary plus a variable bonus equal to 4 of your base & equity. Achieving the variable bonus is through meeting all of your OKRs 50 of total) and achieving a 90 contract renewal rate for your assigned vertical 50 of total). Your final base salary will be determined based on location work experience skills knowledge education and/or certifications.
If you are located within a 25mile radius of our LA or NY HQs you will be considered a hybrid associate and will be required to be in the office 3 days/week.
About Fuel Cycle:
Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture analyze and act on insights required to launch new products acquire customers and gain market share. By leveraging the Research Engine which powers leading insight communities brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.
At Fuel Cycle we embrace the values of diversity equity and inclusion and are committed to fostering an inclusive company culture. We believe that everyone regardless of their background or identity should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair transparent and free from bias. We value the unique perspectives and contributions of each team member knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability sex race gender identity sexual orientation religion national origin age veteran status or any other protected status under the law.
Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities as needed to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process pleasecontact usat to discuss your needs.
#lihybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
