Complaints Investigation Support Associate - 12 Months Fixed Term Contract
Complaints Investigation Support Associate - 12 Months Fixed Term Contract
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Job Description
Complaints Investigation Support Associate 12 Months Fixed Term Contract
Division Risk & Compliance Oversight
Department The Complaints Department
Salary National (Edinburgh and Leeds) ranging fromand London fromper annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
The Complaints Department sits within Risk and Compliance Oversight Division (R&CO) which performs the second line of defence function in the FCA.
R&CO helps the FCA identify assess and report risks that threaten the FCAs ability to deliver its statutory objectives.
This role is for an interim Complaints Investigator in Group Complaints as part of our newly created Group Complaints and Regulatory Investigations team.
What does the role involve What are the key responsibilities
Preallocation complaint case assessment and preparation including triaging new complaints with management of Complaints Scheme cases through Intact
Managing the uploading of material onto document management systems
Assessing and setting case complexity to support effective allocation of work
Undertaking continuous improvement activities through ad hoc project work
Managing general administrative tasks relating to the investigation portfolio including investigation support creating bundles and spreadsheets managing deadlines and correspondence
Working closely with Lead Associates to ensure efficient management of workflow across the team identifying themes and trends
Ensuring compliance with document management protocols
Conducting general administrative tasks relating to investigations
Investigating elements of complaints under supervision by carrying out deskbased reviews and interrogating information from a wide range of sources including case management systems process documents project board papers and reports to divisional and executive committees
Engaging with internal stakeholders at all levels across the FCA to gather evidence to supplement document reviews
Being a point of contact for complaints for internal and external stakeholders including complainants and matters referred to the Office of the Complaints Commissioner
Contributing to the preparation of reports to be presented to business areas and executivelevel committees including drafting and document management tasks with excellent attention to detail within strict time limits
What will the candidate get from the role
The successful candidate will have the opportunity to contribute to Group Complaints and Regulatory Failure Assessments and through it provide a fair effective and transparent function for complainants that allows the FCA to improve how it operates. You will develop a strong understanding of all areas of the FCA and gain a unique insight into how the different areas of the FCA operate and all aspects of financial regulation. And you will interact with a wide range of internal and external stakeholders You will have the opportunity to participate in complex and highprofile investigations.
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with longterm conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here
Minimum
Experience in conducting investigations or risk assessments
Experience handling high volumes of documented evidence
Essential
Case and document management experience able to classify and organise information in a comprehensible manner
Excellent oral and written communication skills and the ability to express yourself clearly
Knowledge of FCA regulatory and operational processes
Team player with a proactive flexible and willing approach
Good analytical skills with a high level of inquisitiveness
The ability to remain calm in difficult situations
Strong emotional intelligence skills working collaboratively and inclusively with colleagues of different perspectives and backgrounds
Selfmotivation and the ability to work within deadlines prioritising working under pressure and to tight deadlines whilst maintaining accuracy and attention to detail
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this we particularly welcome applications from women minority ethnic disabled and neurodivergent candidates for our Associate role.
Benefits of working at the FCA
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60 of your time)
Private healthcare with Bupa
A noncontributory Pension of at least 8
Life assurance
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working parttime staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Associate Regulatory
This role is a 12 Months Fixed Term contract
Advert Closing Date: 18th April
CV Review/Shortlist: 23rd April
First round Case Study Assessment: W/C 28th April
Competency Based Interview: W/C 5th May
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contact:
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Required Experience:
IC
Employment Type
Full-Time
