Salesforce Product Manager
Salesforce Product Manager
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Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.
Salesforce Product Manager
Leeds / Hybrid 3 days per week in our Leeds (LS15 8ZB) office
What Youll Do
Were looking for a Salesforce Product Manager for our Consumer Experience (CX) team in Leeds. In this role youll be pivotal in enhancing and optimizing SharkNinjas Salesforce and associated platforms to deliver a seamless consumer experience specifically by:
- Developing and executing the product strategy and deliverables for Salesforce Commerce Cloud OMS Service Cloud and Agentforce ensuring a unified and frictionless consumer experience across all digital touchpoints and creating seamless integrations with other CX systems.
- Collaborating with CX operations Logistics Marketing and Digital Technology teams to define the product roadmap prioritize features and align with SharkNinjas consumer experience goals.
- Leading the endtoend definition design development and deployment of Salesforce platforms ensuring scalability performance and alignment with SharkNinjas consumer objectives.
- Acting as the main point of contact for Salesforcerelated activities building strong relationships with internal teams and vendors to ensure seamless integration and functionality.
- Driving consumer satisfaction by enhancing order management service delivery and personalized consumer interactions across digital channels.
- Owning and managing change initiatives and training programs to ensure successful adoption and optimisation of Salesforce platforms within the CX team and across the organization.
What Youll Bring
- 5 years of product management experience ideally within a D2C eCommerce or consumer experience environment.
- Expertise in Salesforce platforms including Salesforce Commerce Cloud OMS Service Cloud and Agentforce with handson experience in creating and implementing solutions optimizations and integrations.
- Salesforce certifications are highly desirable.
- A bachelors degree in business IT or a related field is preferred.
- Proven experience managing product roadmaps defining product features driving development of and working in Agile development environments.
- An ability to completely own the platforms for the Cx team including hands on configuration through to definition of strategy and project management.
- Strong analytical skills with experience using Salesforce reporting tools to track KPIs and improve platform performance.
- Excellent collaboration and stakeholder management skills with the ability to influence across departments and lead conversations with vendors.
- Strong communication skills with the ability to engage stakeholders at all levels of the organization.
#LIHYBRID
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
For candidates based in Vietnam please visit: do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at
Required Experience:
IC
Employment Type
Full Time
