Client Service Specialist - PoolPRN
Client Service Specialist - PoolPRN
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Summary
Position Summary
Provides customer support to the laboratory client service program.
Essential Duties
- Communicates with clients and assists them with questions regarding the diagnostic laboratory services. Includes sending sending results by printer fax and mail or delivers to oncampus locations.
- Reviews specimen master logs performs Daily QA and requisition scanning handle multiline phones filing archiving labeling sorting and photocopying.
- Acts as a link between clients and all other areas of the institution by responding promptly to questions and concerns. Recognizes and resolves potential problems and is able to explain specimen collection draw procedures and lab test requirements.
- Uses multiple applications to access data and complete data entry. Routes information to other deaprtments as required.
- Assists the Marketing Department by providing information and feedback to maintain effective client relations.
- Trains and support clients as needed. Perform client outreach as directed.
Other Duties
- Stocks organizes and orders supplies for uninterrupted service.
- Attends continuing education programs sponsored by National Jewish manufacturer inservices and/or professional society programs as directed.
- Participates and assists the supervisor with departmental projects for quality assurance and quality improvement.
- Performs all other duties as assigned.
Competencies
- Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
- Problem Solving: Uses issue identification data relation and comparison pattern recognition and information gathering to create analyses and make recommendations.
- Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Attention to Detail: Accomplishing tasks by considering all areas involved no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed.
Supervisory or Managerial Responsibility
None
Travel
None
Core Values
- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies the Employee Handbook Code of Conduct and completes NetLearning by due date annually.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state federal and all other regulatory agency requirements.
Minimum Qualifications
- Education: High School diploma or equivalent required.
- Work Experience: 2 years of customer sservice experience required.
- Special Training Certification or Licensure: None
Salary Range: $20.69 $27.36
Application Deadline: This position will be open for a minimum of three days and until a top applicant is identified.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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