Member Service Representative
Member Service Representative
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Job Description
If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!
This is a fulltime opportunity located at 700 Patroon Creek Blvd in Albany NY. This is not a remote/work from home position.
Fulltime is based on a 40hour per week schedule:
Shifts are 8 hours with a 30minute unpaid lunch break scheduled within our hours of operation.
We are looking for open availability MondayFriday 7am7pm and Saturdays 8am2pm.
Summary of Role:
In the role of Member Service Representative (MSR) this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues understanding and addressing financial needs with empathy and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners contributing to the development of deeper member relationships. Moreover the role involves educating members on credit union products ensuring compliance with policies and regulations and providing assistance with account maintenance.
Essential Job Functions/Responsibilities:
Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking loan inquiries stop payments debit card issues credit card inquiries ACH transactions.
Provide accurate information about products services and promotions.
Process financial transactions on members accounts in an efficient and effective manner.
Review qualify open and close deposit accounts and ATM/debit cards and submit disputes.
Process credit card payments transfers fees and all related tasks accurately.
Decision feerefunds within defined relationship parameters and authority thresholds.
Act as a member advocate and handle difficult conversations with professionalism and courtesy.
Resolve members concerns while ensuring regulatory compliance.
Stay updated on product knowledge and company policies.
Minimum Job Qualifications:
Minimum: High School or Equivalent
Preferred: 2 year / Associates Degree in Business Finance or Related from an accredited institution.
Proven customer service experience or relevant work experience.
Excellent communication skills both verbal and written.
Ability to multitask and work in a fastpaced environment.
Strong problemsolving skills and attention to detail.
Proficient in using call center software and computer applications.
Flexibility to work various shifts including weekends.
Starting Compensation: $20/hr plus a competitive benefits package.
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race creed color national origin religion sex age veteran status disability genetic information gender identity or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process please contact us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
