Content Ops Associate PLS
Content Ops Associate PLS
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
The mission of Product Lifecycle Support (PLS) is to offer relevant postpurchase product support to customers and empower them to make the most of the products purchased on Amazon. By solving postpurchase product issues we prevent avoidable returns and help the planet by extending the life of products thereby generating positive financial and environmental impacts.
We are seeking a dynamic Catalog Specialist to join our team responsible for contributing to core metrics ensuring highquality work and driving process improvements. The ideal candidate will execute complex SOPs independently meet SLAs and support deepdives UTAs quality audits seller escalations and SIMs. You will play a key role in driving productivity improvements and delivering errorfree work with a strong customerfocused mindset. The role requires an individual who excels in identifying product issues developing userfriendly solutions and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fastpaced solutiondriven environment we would love to hear from you.
Key job responsibilities
Follow established Standard Operating Procedures (SOPs) to conduct manual audits resolve outliers and exceptions utilizing internal tools and systems.
Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
Identify trends and patterns from audits to contribute to continuous process and program improvements.
Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs).
Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
Maintain detailed records of daily activities ensuring accurate updates in trackers or workflow tools.
Meet and exceed key business metrics including SLA adherence productivity quality and utilization targets.
Collaborate effectively within the team and contribute to the growth and success of the program.
Adapt and work flexibly across multiple programs as required by evolving business needs.
* Work from Office Role
Bachelors degree or equivalent work experience.
Experience in catalog management or contentrelated roles.
Proficiency in Excel Word PowerPoint and SQL.
Strong attention to detail with a focus on data accuracy.
Excellent written and verbal communication skills for escalations and stakeholder collaboration.
Experience in content addition and ensuring content accuracy.
Strong problemsolving skills with a proactive approach to escalations.
Adaptable and quick to learn new systems and processes.
Background in ecommerce or product lifecycle management.
Excellent writing editing and proofreading skills.
Passion for exceptional customer service and user experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a dynamic Catalog Specialist to join our team responsible for contributing to core metrics ensuring highquality work and driving process improvements. The ideal candidate will execute complex SOPs independently meet SLAs and support deepdives UTAs quality audits seller escalations and SIMs. You will play a key role in driving productivity improvements and delivering errorfree work with a strong customerfocused mindset. The role requires an individual who excels in identifying product issues developing userfriendly solutions and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fastpaced solutiondriven environment we would love to hear from you.
Key job responsibilities
Follow established Standard Operating Procedures (SOPs) to conduct manual audits resolve outliers and exceptions utilizing internal tools and systems.
Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
Identify trends and patterns from audits to contribute to continuous process and program improvements.
Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs).
Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
Maintain detailed records of daily activities ensuring accurate updates in trackers or workflow tools.
Meet and exceed key business metrics including SLA adherence productivity quality and utilization targets.
Collaborate effectively within the team and contribute to the growth and success of the program.
Adapt and work flexibly across multiple programs as required by evolving business needs.
* Work from Office Role
Bachelors degree or equivalent work experience.
Experience in catalog management or contentrelated roles.
Proficiency in Excel Word PowerPoint and SQL.
Strong attention to detail with a focus on data accuracy.
Excellent written and verbal communication skills for escalations and stakeholder collaboration.
Experience in content addition and ensuring content accuracy.
Strong problemsolving skills with a proactive approach to escalations.
Adaptable and quick to learn new systems and processes.
Background in ecommerce or product lifecycle management.
Excellent writing editing and proofreading skills.
Passion for exceptional customer service and user experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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