Supply Chain Specialist
Supply Chain Specialist
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Job Description
Please Note: If you are a current Spin Master employee with access to Workday apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global childrens toy entertainment and digital gaming company
At Spin Master our unwavering commitment to open mindedness integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack By hiring the best and brightest mindsand thats why we want you!
Job Description:
Spin Master is a leading global childrens entertainment company creating exceptional play experiences through its three creative centres: Toys Entertainment and Digital Games. With distribution in over 100 countries Spin Master is best known for awardwinning brands PAW Patrol Bakugan Kinetic Sand Air Hogs Hatchimals Rubiks Cube and GUND and is the global toy licensee for other popular properties.
What will you work on
As a member of the customer facing team the Supply Chain Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery and by partnering with crossfunctional team members and stakeholders to ensure best in class results. The incumbent should possess strong communication skills and be able to multitask prioritize competing customer issues whilst driving to the root cause.
How will you create impact
- Provide top tier customer service to ensure customer satisfaction
- Process customer orders within defined SLA for your assigned accounts
- Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD MABD etc.
- Communicate Service Issues to internal and external stakeholders on a timely basis
- Navigation and research in SAP customers system 3rd party systems (where required) to effectively manage order
- Partner with Supply Chain to resolve issues determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate noncompliance charges
- Identify discrepancies between forecasted and actual orders and work with the necessary parties to have issues resolved. Determine stock availability and allocation of inventory and manage Retailer Score Cards and reconciliation to Spin Master Metrics
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit Sales Planning (Supply and Demand) Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
- Cultivate and maintain positive relationships with customer and internal stakeholders
- Partner with team and other functions to identify ways to improve efficiency of the order to cash process
- Actively participate in the Retail Engagement initiatives score carding and liaise with internal and external stakeholder to drive customer service level improvements
- Participate in special projects as assigned
How will you fit into the team
This position reports directly to the Supply Chain & Logistics Director.
What are your skills and experience
- Strong Customer service experience and confident communicating with a variety of stakeholders
- Min 2 yrs. Experience with FMCG industry and/or warehousing logistics preferred
- Experience Using EDI Systems (Ie SAP) with order processing to enter data update and track information
- Working knowledge of Windows Excel and Word
- Excellent written and verbal communication
- Strong interpersonal skills
- Strong time management organizational and prioritization skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fastpaced environment
- Ability to proactively identify and resolve problems
- Team player who helps create a result focused and motivating team environment
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation creativity and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Whats it like to work here
Spin Master is a fastpaced handson organization that provides many great opportunities for impactful decisionmaking; though our challenging startup atmosphere isnt for everyone we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email at or by phone at852 and we will work with you to meet your accessibility needs.
We do appreciate all interest; however only those selected for interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
