Apprentice - Customer Care
Apprentice - Customer Care
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1 Vacancy
Job Description
Working as a Customer Care Administrator Apprentice you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.
There is the potential for a fulltime permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Coordinator within the Customer Care Team.
Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15month apprenticeship.
The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:
This role is based within the Customer Care team.
- General office administration
- Stock enquiries quotations and order processing
- Answering and actioning telephone calls emails etc.
- Corresponding in a professional manner
- Handling customer complaints and queries
- Importance of providing excellent customer service
- Understanding sales strategies / brand management
- Understanding and following Company procedures
All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience they will be given lots of opportunities to develop and take additional responsibility.
It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:
- Good time management
- Excellent communication skills
- Reliable and motivated
- Keen to develop new skills
- Enthusiastic to learn
GCSEs in maths and English with at least a grade C / 4 are required.
Location details
This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited Chickenhall Lane Eastleigh SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.
Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socioeconomic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmians commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.
Employment Type
Full-Time
